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Half of companies planning to replace customer service with AI are reversing course

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  • From Tech Lash to Tech Fash

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    How do you think anyone who had their face and details posted by a vindictive ex feels? Yeah nobody does, but I feel less devestated when it was already happening from them against people.
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    null@slrpnk.netN
    Nostr really isn't about the platform, it's about the simple, platform-agnostic keypair setup that identifies you.
  • Right to Repair Gains Traction as John Deere Faces Trial

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    R
    Run the Jewels?
  • All About Backplane Board – Share, Learn & Discuss!

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    brewchin@lemmy.worldB
    If you're after text, there are a number of options. If you're after group voice, there are a number of options. You could mix and match both, but "where everyone else is" will also likely be a factor in that kind of decision. If you want both together, then there's probably just Element (Matrix + voice)? Not sure of other options that aren't centralised, where you're the product, or otherwise at obvious risk of enshittifying. (And Element has the smell of the latter to me, but that's another topic). I've prepared for Discord's inevitable "final straw" moment by setting up a Matrix room and maintaining a self-hosted Mumble server in Docker for my gaming buddies. It's worked when Discord has been down, so I know it works. Yet to convince them to test Element...
  • AI cheating surge pushes schools into chaos

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    Sorry for the late reply, I had to sit and think on this one for a little bit. I think there are would be a few things going on when it comes to designing a course to teach critical thinking, nuances, and originality; and they each have their own requirements. For critical thinking: The main goal is to provide students with a toolbelt for solving various problems. Then instilling the habit of always asking "does this match the expected outcome? What was I expecting?". So usually courses will be setup so students learn about a tool, practice using the tool, then have a culminating assignment on using all the tools. Ideally, the problems students face at the end require multiple tools to solve. Nuance mainly naturally comes with exposure to the material from a professional - The way a mechanical engineer may describe building a desk will probably differ greatly compared to a fantasy author. You can also explain definitions and industry standards; but thats really dry. So I try to teach nuances via definitions by mixing in the weird nuances as much as possible with jokes. Then for originality; I've realized I dont actually look for an original idea; but something creative. In a classroom setting, you're usually learning new things about a subject so a student's knowledge of that space is usually very limited. Thus, an idea that they've never heard about may be original to them, but common for an industry expert. For teaching originality creativity, I usually provide time to be creative & think, and provide open ended questions as prompts to explore ideas. My courses that require originality usually have it as a part of the culminating assignment at the end where they can apply their knowledge. I'll also add in time where students can come to me with preliminary ideas and I can provide feedback on whether or not it passes the creative threshold. Not all ideas are original, but I sometimes give a bit of slack if its creative enough. The amount of course overhauling to get around AI really depends on the material being taught. For example, in programming - you teach critical thinking by always testing your code, even with parameters that don't make sense. For example: Try to add 123 + "skibbidy", and see what the program does.
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    Epic is a piece of shit company. The only reason they are fighting this fight with Apple is because they want some of Apple’s platform fees for themselves. Period. The fact that they managed to convince a bunch of simpletons that they are somehow Robin Hood coming to free them from the tyrant (who was actually protecting all those users all along) is laughable. Apple created the platform, Apple managed it, curated it, and controlled it. That gives them the right to profit from it. You might dislike that but — guess what? Nobody forced you to buy it. Buy Android if Fortnight is so important to you. Seriously. Please. We won’t miss you. Epic thinks they have a right to profit from Apple’s platform and not pay them for all the work they did to get it to be over 1 billion users. That is simply wrong. They should build their own platform and their own App Store and convince 1 billion people to use it. The reason they aren’t doing that is because they know they will never be as successful as Apple has been.