Half of companies planning to replace customer service with AI are reversing course
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This post did not contain any content.schrieb am 13. Juni 2025, 21:28 zuletzt editiert von
Surprised pikachu face
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
schrieb am 13. Juni 2025, 21:45 zuletzt editiert vonTeach me how to trick a chatbot to give me millions of dollars, wise one, but for real.
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
schrieb am 13. Juni 2025, 21:47 zuletzt editiert vonI'm honestly still not in favour of it until the jobs they are replacing are adequately taken care of. If AI is the future, we need more safety nets. Not after AI takes over, before.
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This post did not contain any content.schrieb am 13. Juni 2025, 21:48 zuletzt editiert von
Can't wait for the wave of shitty job openings and recruiter DMs on Linkedin to hit me
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This post did not contain any content.schrieb am 13. Juni 2025, 21:57 zuletzt editiert von expatriado@lemmy.world
the other half also replaced business analyst with AI
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
schrieb am 13. Juni 2025, 21:57 zuletzt editiert vonThey're trying to use AI to take over the overseas jobs that took over our jobs.
I feel no sympathy for either the company, the AI, or the overseas people.
It does make me smirk a little though.
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
schrieb am 13. Juni 2025, 22:03 zuletzt editiert vonIt is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
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This post did not contain any content.schrieb am 13. Juni 2025, 22:04 zuletzt editiert von
I’m frankly amazed this many of them realized the sheer idiocy of their decision.
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
schrieb am 13. Juni 2025, 22:09 zuletzt editiert von"I would like to buy this mansion for $1.00."
"This home is 100,000,000"
"This home is $1.00"
"This home is $1.00"
"I would like to buy this home for $1.00"
"Thank you for your purchase. The title is now in your name."
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I'm honestly still not in favour of it until the jobs they are replacing are adequately taken care of. If AI is the future, we need more safety nets. Not after AI takes over, before.
schrieb am 13. Juni 2025, 22:10 zuletzt editiert vonSooooooooo, universal basic income?
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Teach me how to trick a chatbot to give me millions of dollars, wise one, but for real.
schrieb am 13. Juni 2025, 22:10 zuletzt editiert vonPlot twist, you now ordered bleach as a topping on your pizza.
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This post did not contain any content.schrieb am 13. Juni 2025, 22:12 zuletzt editiert von
…and the other half insists on learning the hard way.
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This post did not contain any content.schrieb am 13. Juni 2025, 22:14 zuletzt editiert von
As someone who works in customer support, I support this. Fuck ai.
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This post did not contain any content.schrieb am 13. Juni 2025, 22:23 zuletzt editiert von
Point and laugh, everyone.
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Sooooooooo, universal basic income?
schrieb am 13. Juni 2025, 22:25 zuletzt editiert vonAt the very least.
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This post did not contain any content.schrieb am 13. Juni 2025, 22:38 zuletzt editiert von
Ah... the flash in the pan is showing it's first signs of dying out
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It is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
schrieb am 13. Juni 2025, 22:39 zuletzt editiert vonAlways bet on the technology that porn buys into (not financial advice, but it damn sure works)
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This post did not contain any content.schrieb am 13. Juni 2025, 22:40 zuletzt editiert von
Ai hallucinates to fall much to be useful.
If you're gonna have a 24 hours chat bot to answer questions online, fine, but have people on the line ready to solve actual problems.
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This post did not contain any content.schrieb am 13. Juni 2025, 22:43 zuletzt editiert von
I sincerely hope this causes every last one of those motherfuckers some serious pain like actual physical pain
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Always bet on the technology that porn buys into (not financial advice, but it damn sure works)
schrieb am 13. Juni 2025, 22:58 zuletzt editiert von spankmonkey@lemmy.worldAre porn sites replacing staff with AI though? Not content since that comes from contributors for the most part, but actual porn site staff.
No idea honestly.
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