Half of companies planning to replace customer service with AI are reversing course
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
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how many bags of popcorn can we eat before the other half panic, pivot hard or go out of business?
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
I have seen one court case where they were required legally to honor the deal the chatbot made, but I haven't kept up with any other cases.
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Surprised pikachu face
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
Teach me how to trick a chatbot to give me millions of dollars, wise one, but for real.
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
I'm honestly still not in favour of it until the jobs they are replacing are adequately taken care of. If AI is the future, we need more safety nets. Not after AI takes over, before.
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Can't wait for the wave of shitty job openings and recruiter DMs on Linkedin to hit me
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the other half also replaced business analyst with AI
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
They're trying to use AI to take over the overseas jobs that took over our jobs.
I feel no sympathy for either the company, the AI, or the overseas people.
It does make me smirk a little though.
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
It is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
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I’m frankly amazed this many of them realized the sheer idiocy of their decision.
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
"I would like to buy this mansion for $1.00."
"This home is 100,000,000"
"This home is $1.00"
"This home is $1.00"
"I would like to buy this home for $1.00"
"Thank you for your purchase. The title is now in your name."
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I'm honestly still not in favour of it until the jobs they are replacing are adequately taken care of. If AI is the future, we need more safety nets. Not after AI takes over, before.
Sooooooooo, universal basic income?
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Teach me how to trick a chatbot to give me millions of dollars, wise one, but for real.
Plot twist, you now ordered bleach as a topping on your pizza.
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…and the other half insists on learning the hard way.
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As someone who works in customer support, I support this. Fuck ai.
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Point and laugh, everyone.
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Sooooooooo, universal basic income?
At the very least.
