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Half of companies planning to replace customer service with AI are reversing course

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  • The Decline of Usability: Revisited | datagubbe.se

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    I blame the idea of the 00s and 10s that there should be some "Zen" in computer UIs and that "Zen" is doing things wrong with the arrogant tone of "you don't understand it". Associated with Steve Jobs, but TBH Google as well. And also another idea of "you dummy talking about ergonomics can't be smarter than this big respectable corporation popping out stylish unusable bullshit". So - pretense of wisdom and taste, under which crowd fashion is masked, almost aggressive preference for authority over people actually having maybe some wisdom and taste due to being interested in that, blind trust into whatever tech authority you chose for yourself, because, if you remember, in the 00s it was still perceived as if all people working in anything connected to computers were as cool as aerospace engineers or naval engineers, some kind of elite, including those making user applications, objective flaw (or upside) of the old normal UIs - they are boring, that's why UIs in video games and in fashionable chat applications (like ICQ and Skype), not talking about video and audio players, were non-standard like always, I think the solution would be in per-application theming, not in breaking paradigms, again, like with ICQ and old Skype and video games, I prefer it when boredom is thought with different applications having different icons and colors, but the UI paradigm remains the same, I think there was a themed IE called LOTR browser which I used (ok, not really, I used Opera) to complement ICQ, QuickTime player and BitComet, all mentioned had standard paradigm and non-standard look.
  • How data brokers shape your life

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  • 72 Stimmen
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    I think the issue is people started buying etf instead of using Bitcoin themselves. Bitcoin as such has no value at all, it's only valuable if people use it for transactions.
  • A World Without iPhones?

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    I believe the world was a better place before smartphones started dominating everyone's attention. It has had a profound impact on how people are socializing, and not in a positive way if you ask me.
  • Ai Code Commits

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    From what I know, those agents can be absolutely fantastic as long as they run under strict guidance of a senior developer who really knows how to use them. Fully autonomous agents sound like a terrible idea.
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    Whenever these things come up you always hear "then the company won't survive!" CEO and managers make bank somehow but it doesn't matter that the workers can't live on that wage. It's always so weird how when workers actually take a pay cut, that the businesses get used to it. When the CEOs get bonuses they have to get used to that too.
  • CrowdStrike Announces Layoffs Affecting 500 Employees

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    This is where the magic of near meaningless corpo-babble comes in. The layoffs are part of a plan to aspirationally acheive the goal of $10b revenue by EoY 2025. What they are actually doing is a significant restructuring of the company, refocusing by outside hiring some amount of new people to lead or be a part of departments or positions that haven't existed before, or are being refocused to other priorities... ... But this process also involves laying off 500 of the 'least productive' or 'least mission critical' employees. So, technically, they can, and are, arguing that their new organizational paradigm will be so succesful that it actually will result in increased revenue, not just lower expenses. Generally corpos call this something like 'right-sizing' or 'refocusing' or something like that. ... But of course... anyone with any actual experience with working at a place that does this... will tell you roughly this is what happens: Turns out all those 'grunts' you let go of, well they actually do a lot more work in a bunch of weird, esoteric, bandaid solutions to keep everything going, than upper management was aware of... because middle management doesn't acknowledge or often even understand that that work was being done, because they are generally self-aggrandizing narcissist petty tyrants who spend more time in meetings fluffing themselves up than actually doing any useful management. Then, also, you are now bringing on new, outside people who look great on paper, to lead new or modified apartments... but they of course also do not have any institutional knowledge, as they are new. So now, you have a whole bunch of undocumented work that was being done, processes which were being followed... which is no longer being done, which is not documented.... and the new guys, even if they have the best intentions, now have to spend a quarter or two or three figuring out just exactly how much pre-existing middle management has been bullshitting about, figuring out just how much things do not actually function as they ssid it did... So now your efficiency improving restructuring is actually a chaotic mess. ... Now, this 'right sizing' is not always apocalyptically extremely bad, but it is also essentially never totally free from hiccups... and it increases stress, workload, and tensions between basically everyone at the company, to some extent. Here's Forbes explanation of this phenomenon, if you prefer an explanation of right sizing in corpospeak: https://www.forbes.com/advisor/business/rightsizing/