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Half of companies planning to replace customer service with AI are reversing course

Technology
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    C
    Now we need an open source browser runtime...
  • 157 Stimmen
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    D
    These are the 700 Actually Indians
  • Cory Doctorow on how we lost the internet

    Technology technology
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    fizz@lemmy.nzF
    This is going to be my goto example of why people need to care about data privacy. This is fucking insane. I'd fire someone for even throwing that out as a suggestion.
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    A
    it's an insecurity.
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    S
    The thing about compelling lies is not that they are new, just that they are easier to expand. The most common effect of compelling lies is their ability to get well-intentioned people to support malign causes and give their money to fraudsters. So, expect that to expand, kind of like it already has been. The big question for me is what the response will be. Will we make lying illegal? Will we become a world of ever more paranoid isolationists, returning to clans, families, households, as the largest social group you can trust? Will most people even have the intelligence to see what is happenning and respond? Or will most people be turned into info-puppets, controlled into behaviours by manipulation of their information diet to an unprecedented degree? I don't know.
  • Microsoft pulls MS365 Business Premium from nonprofits

    Technology technology
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    S
    That's the thing, I wish we could just switch all enterprises to Linux, but Microsoft developed a huge ecosystem that really does have good features. Unless something comparable comes up in the Linux world, I don't see Europe becoming independent of Microsoft any time soon
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    D
    "Extra Verification steps" I know how large social media companies operate. This is all about increasing the value of Reddit users to advertisers. The goal is to have a more accurate user database to sell them. Zuckerberg literally brags to corporations about how good their data is on users: https://www.facebook.com/business/ads/performance-marketing Here, Zuckerberg tells corporations that Instagram can easily manipulate users into purchasing shit: https://www.facebook.com/business/instagram/instagram-reels Always be wary of anything available for free. There are some quality exceptions (CBC, VLC, The Guardian, Linux, PBS, Wikipedia, Lemmy, ProPublica) but, by and large, "free" means they don't care about you. You are just a commodity that they sell. Facebook, Google, X, Reddit, Instagram... Their goal is keep people hooked to their smartphone by giving them regular small dopamine hits (likes, upvotes) followed by a small breaks with outrageous content/emotional content. Keep them hooked, gather their data, and sell them ads. The people who know that best are former top executives : https://www.theguardian.com/technology/2017/oct/05/smartphone-addiction-silicon-valley-dystopia https://www.nytimes.com/2019/03/01/business/addictive-technology.html https://www.today.com/parents/teens/facebook-whistleblower-frances-haugen-rcna15256
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    P
    I applaud this, but I still say it's not far enough. Adjusted, the amount might match, but 121.000 is still easier to cough up for a billionaire than 50 is for a single mother of two who can barely make ends meet