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Half of companies planning to replace customer service with AI are reversing course

Technology
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  • 102 Stimmen
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    F
    Anybody got a time machine? Stop this man!
  • 195 Stimmen
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    isveryloud@lemmy.caI
    It's a loaded term that should be replaced with a more nimble definition. A dog whistle is the name for a loaded term that is used to tag a specific target with a large baggage of information, but in a way where only people who are part of the "in group" can understand the baggage of the word, hence "dog whistle", only heard by dogs. In the case of the word "degeneracy", it's a vague word that has been often used to attack, among other things, LGBTQ and their allies as well as non-religious people. The term is vague enough that the user can easily weasel their way out of criticism for its usage, but the target audience gets the message loud and clear: "[target] should be attacked for being [thing]." Another example of such a word would be "woke".
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    S
    Same, especially when searching technical or niche topics. Since there aren't a ton of results specific to the topic, mostly semi-related results will appear in the first page or two of a regular (non-Gemini) Google search, just due to the higher popularity of those webpages compared to the relevant webpages. Even the relevant webpages will have lots of non-relevant or semi-relevant information surrounding the answer I'm looking for. I don't know enough about it to be sure, but Gemini is probably just scraping a handful of websites on the first page, and since most of those are only semi-related, the resulting summary is a classic example of garbage in, garbage out. I also think there's probably something in the code that looks for information that is shared across multiple sources and prioritizing that over something that's only on one particular page (possibly the sole result with the information you need). Then, it phrases the summary as a direct answer to your query, misrepresenting the actual information on the pages they scraped. At least Gemini gives sources, I guess. The thing that gets on my nerves the most is how often I see people quote the summary as proof of something without checking the sources. It was bad before the rollout of Gemini, but at least back then Google was mostly scraping text and presenting it with little modification, along with a direct link to the webpage. Now, it's an LLM generating text phrased as a direct answer to a question (that was also AI-generated from your search query) using AI-summarized data points scraped from multiple webpages. It's obfuscating the source material further, but I also can't help but feel like it exposes a little of the behind-the-scenes fuckery Google has been doing for years before Gemini. How it bastardizes your query by interpreting it into a question, and then prioritizes homogeneous results that agree on the "answer" to your "question". For years they've been doing this to a certain extent, they just didn't share how they interpreted your query.
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    roofuskit@lemmy.worldR
    Meta? Isn't that owned by alleged pedophile Mark Zuckerberg? I heard he was a pedo on Facebook.
  • 99 Stimmen
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    Y
    enable the absolute worst of what humanity has to offer. can we call it a reality check? we think of humans as so great and important and unique for quite a while now while the world is spiraling downwards. maybe humans arent so great after all. like what is art? ppl vibe with slob music but birds cant vote. how does that make sense? if one can watch AI slob (and we all will with the constant improvements in ai) and like it, well maybe our taste of art is not any better than what a bird can do and like. i hope LLM will lead to a breakthrough in understanding what type of animal we really are.
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    heythisisnttheymca@lemmy.worldH
    Worked with the US federal government for much of my professional career, mostly in an adversarial role. "reliable federal data sources" do not exist
  • Revolutionary cooling technology emerges from Slovenia

    Technology technology
    8
    43 Stimmen
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    S
    You know what's even cheaper to run than this "new technology"? Breathy promotion pieces that give no evidence whatsoever to support it's claims. Way to go, PR folks.
  • 12 Stimmen
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    C
    Sure, he wasn't an engineer, so no, Jobs never personally "invented" anything. But Jobs at least knew what was good and what was shit when he saw it. Under Tim Cook, Apple just keeps putting out shitty unimaginative products, Cook is allowing Apple to stagnate, a dangerous thing to do when they have under 10% market share.