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Half of companies planning to replace customer service with AI are reversing course

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  • Tech support 'trained monkey’ fixed problem with two fingers

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    I can understand why some programs only allow a single copy to be opened at once, something like email makes sense. However on Linux they got this right... if you try to open a program that is already running, it switches to the screen that program is on and restores the program window to the desktop. There's no guessing why the program "won't open", it just makes the logical choice that you want to see it. Heh that reminds me of another detail from that call... the guy also wasn't willing to reboot his computer (which would have solved the problem as well), but berated me for not knowing what I was doing for making the suggestion. Dude, it's Windows, things break constantly and a reboot generally resolves the issue.
  • China bans uncertified and recalled power banks on planes

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    Not sure how to go about marketing that in our current disposable society, though. Ditto. The most likely solution would be EU regulations forcing longer battery life/better battery safety. Maybe the new law for replaceable batteries in smartphones could be enough, it includes a rating on charging cycles which could be the new "muh number is bigger!"
  • The Decline of Usability: Revisited | datagubbe.se

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    I blame the idea of the 00s and 10s that there should be some "Zen" in computer UIs and that "Zen" is doing things wrong with the arrogant tone of "you don't understand it". Associated with Steve Jobs, but TBH Google as well. And also another idea of "you dummy talking about ergonomics can't be smarter than this big respectable corporation popping out stylish unusable bullshit". So - pretense of wisdom and taste, under which crowd fashion is masked, almost aggressive preference for authority over people actually having maybe some wisdom and taste due to being interested in that, blind trust into whatever tech authority you chose for yourself, because, if you remember, in the 00s it was still perceived as if all people working in anything connected to computers were as cool as aerospace engineers or naval engineers, some kind of elite, including those making user applications, objective flaw (or upside) of the old normal UIs - they are boring, that's why UIs in video games and in fashionable chat applications (like ICQ and Skype), not talking about video and audio players, were non-standard like always, I think the solution would be in per-application theming, not in breaking paradigms, again, like with ICQ and old Skype and video games, I prefer it when boredom is thought with different applications having different icons and colors, but the UI paradigm remains the same, I think there was a themed IE called LOTR browser which I used (ok, not really, I used Opera) to complement ICQ, QuickTime player and BitComet, all mentioned had standard paradigm and non-standard look.
  • Russia frees REvil hackers after sentencing

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    What makes even more sense is that they now might be secretly forced to hack for the government in exchange for bread and water and staying out of prison.
  • 'We're done with Teams': German state hits uninstall on Microsoft

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    You’ve been patient? Bye
  • The AI girlfriend guy - The Paranoia Of The AI Era

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  • Building a personal archive of the web, the slow way

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    Or just use Linkwarden or Karakeep (previously Hoarder)
  • 30 Stimmen
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    The thing about compelling lies is not that they are new, just that they are easier to expand. The most common effect of compelling lies is their ability to get well-intentioned people to support malign causes and give their money to fraudsters. So, expect that to expand, kind of like it already has been. The big question for me is what the response will be. Will we make lying illegal? Will we become a world of ever more paranoid isolationists, returning to clans, families, households, as the largest social group you can trust? Will most people even have the intelligence to see what is happenning and respond? Or will most people be turned into info-puppets, controlled into behaviours by manipulation of their information diet to an unprecedented degree? I don't know.