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Half of companies planning to replace customer service with AI are reversing course

Technology
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  • UK government seeks way out of clash with US over Apple encryption

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    Niemand hat geantwortet
  • Meta Takes Hard Line Against Europe's AI Rules

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    F
    One part of this is jurisdiction. I'm being very simplistic here and only have a vague sense of the picture, really (my own prejudice - I find just about everything about meta abhorrent) They are based in a country that's solely oritentated towards liberty - not fairness or common sense. There are other parts, of course, like lobbying, tax breaks and so on, but a big part is because they're not based in the EU.
  • Fullstack Engineer - Waifus (for people looking for a job)

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    ulrich@feddit.orgU
    Annual Salary Range $180,000 - $440,000 USD I mean I'd be "obsessed" for that kind of money...
  • Microsoft sued by authors over use of books in AI training

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    isaamoonkhgdt_6143@lemmy.zipI
    The writers alleged in the complaint that Microsoft used a collection of nearly 200,000 pirated books to train Megatron, an algorithm that gives text responses to user prompts. Which Megatron are we referring to? This [image: c747568b-0dd5-431e-bd19-2fbfdf5d372c.webp] Or This [image: 735a9693-ec67-489c-92f6-addb803291a4.webp]
  • Pirate Software "Stop Killing Games" Drama

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    Crazy how big of a following he has after the drama with Only Fangs at the beginning of he year.
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    I wouldn't call it unprecedented, just more obvious
  • Covert Web-to-App Tracking via Localhost on Android

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    M
    Thanks for sharing this, it is an interesting read (though an additional comment about what this about would have been helpful). I want to say I am glad I do not use either of these services but Yandex implementation seems so bad that it does not matter, as any app could receive their data
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    douglasg14b@lemmy.worldD
    Did I say that it did? No? Then why the rhetorical question for something that I never stated? Now that we're past that, I'm not sure if I think it's okay, but I at least recognize that it's normalized within society. And has been for like 70+ years now. The problem happens with how the data is used, and particularly abused. If you walk into my store, you expect that I am monitoring you. You expect that you are on camera and that your shopping patterns, like all foot traffic, are probably being analyzed and aggregated. What you buy is tracked, at least in aggregate, by default really, that's just volume tracking and prediction. Suffice to say that broad customer behavior analysis has been a thing for a couple generations now, at least. When you go to a website, why would you think that it is not keeping track of where you go and what you click on in the same manner? Now that I've stated that I do want to say that the real problems that we experience come in with how this data is misused out of what it's scope should be. And that we should have strong regulatory agencies forcing compliance of how this data is used and enforcing the right to privacy for people that want it removed.