This isn't a surprise to anyone except fucking idiots who can't tell the difference between actual technology and bullshit peddlers.

Fun fact: AI doesn't know what is or isn't true. They only know what is most likely to seem true. You can't make it stop lying. You just can't, because it fundamentally doesn't understand the difference between a lie and truth.

Now picture the people saying "We can replace our trainable, knowledgeable people with this". lol ok.

I have been part of a mass tech leadership exodus at a company where the CEO wants everything to be AI. They have lost 5 out of 8 of their director/VP/Exec leaders in the last 3 months, not to mention all the actual talent abandoning ship.

The CEO really believes that all of his pesky employees who he hates will be full replaced by cheap AI agents this year. He's going to be lucky to continue to keep processing orders in a few months the way it's going. He should be panicked, but I think instead he's doing a lot of coke.

Which honestly seems to be an overwhelming majority of people.

Tech companies took a pretty good predictive text mechanism and called it "intelligent" when it obviously isn't. People believed the hype, so greedy capitalists went all in on a cheaper alternative to their human workers. They deserve to lose business over their stupid mistakes.

Its funny (and terrifying) that people, even professionals don't understand how the lie machine works.

But we need to fail faster, and be agile into the cloud!

Seems like it's cheaper and more efficient just to pay people to fuck on camera.

Thank fucking christ. Now hopefully the AI bubble will burst along with it and I don't have to listen to techbros drone on about how it's going to replace everything which is definitely something you do not want to happen in a world where we sell our ability to work in exchange for money, goods and services.

Hopefully that half will go out of business.

And discord. For fucks sake I hate when a project has replaced a forum with discord. They are not the same thing.

So providing NO assistance to customers turned out to be a bad idea?

THE MOST UNPREDICTABLE OUTCOME IN THE HISTORY OF CUSTOMER SERVICE!

Lol absence of feces?

I used to work for a shitty company that offered such customer support "solutions", ie voice bots. I would use around 80% of my time to write guard instructions to the LLM prompts because of how easy you could manipulate those. In retrospect it's funny how our prompts looked something like:

• please do not suggest things you were not prompted to
• please my sweet child do not fake tool calls and actually do nothing in the background
• please for the sake of god do not make up our company's history

etc.
It worked fine on a very surface level but ultimately LLMs for customer support are nothing but a shit show.

I left the company for many reasons and now it turns out they are now hiring human customer support workers in Bulgaria.

You don't have to use the platform.

It's always funny how companies who want to adopt some new flashy tech never listen to specialists who understand if something is even worth a single cent, and they always fell on their stupid face.

Shrinking AGI timelines: a review of expert forecasts - 80,000 Hours https://share.google/ODVAbqrMWHA4l2jss

Here you go! Draw your own conclusions- curious what you think. I'm in sales. I don't enjoy convincing people to change their minds in my personal life lol

Probably not if you factor in the inefficiency of human digestion and wages.

Unless I want to access customer service...

is this something that happens a lot or did you tell this story before, because I'm getting deja vu

Amen to that