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Half of companies planning to replace customer service with AI are reversing course

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    piece_maker@feddit.ukP
    Where I work we take both non and emergency calls, and have a separate number for each. The phone system we use will make sure the emergency calls come through first, so it's not uncommon to have zero emergency calls queueing while the non-emergency queue sits at 10-20 minutes (just like any other call centre, we have the boards up on the wall showing the stats). It seems like this AI thing is trying to solve the problem of people calling the emergency number for a call that doesn't need an emergency response, which is super common. Either people don't know about the non-emergency line, or they think the non-emergency line is for other people and calling the emergency line will get their issue sorted faster. The first kind are usually very apologetic when you ask them to call the non-emergency, the second kind will argue with you and we're instructed to just hang up on them after repeating the instruction to keep the emergency queue free. The thing is, anyone with half a brain can identify a non-emergency call within max 2 minutes. It's probably the easiest part of the whole job. But it definitely requires a human, because people will call up shouting and screaming like they're mid-way through getting stabbed, when really they're just a grumpy old fuck who's neighbours are playing rap music. And on the flip side, plenty of people are able to make a full-on emergency call in an almost spookily calm tone, and even more so if they're not directly involved (Common example is a teacher or social worker calling something in a child's disclosed to them about their parents). So being able to read between the lines in a way humans are very good at, but robots are not, is obviously super important.
  • How Do I Prepare My Phone for a Protest?

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    P
    Ask a non-protesting friend or family member to take it with them about their daily routine? I'm sure my mum would be happy to look after my phone for a day if it meant getting one over on three authorities. And if anyone asks, I'm just a good son who likes to hang out with his mum.
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    L
    Maybe you're right: is there verification? Neither content policy (youtube or tiktok) clearly lays out rules on those words. I only find unverified claims: some write it started at YouTube, others claim TikTok. They claim YouTube demonetizes & TikTok shadowbans. They generally agree content restrictions by these platforms led to the propagation of circumspect shit like unalive & SA. TikTok policy outlines their moderation methods, which include removal and ineligibility to the for you feed. Given their policy on self-harm & automated removal of potential violations, their policy is to effectively & recklessly censor such language. Generally, censorship is suppression of expression. Censorship doesn't exclusively mean content removal, though they're doing that, too. (Digression: revisionism & whitewashing are forms of censorship.) Regardless of how they censor or induce self-censorship, they're chilling inoffensive language pointlessly. While as private entities they are free to moderate as they please, it's unnecessary & the effect is an obnoxious affront on self-expression that's contorting language for the sake of avoiding idiotic restrictions.
  • Diego

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    Niemand hat geantwortet
  • 461 Stimmen
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    M
    It dissolves into salt water. Except it doesn't dissolve, this is not the term they should be using, you can't just dry out the water and get the plastic back. It breaks down into other things. I'm pretty sure an ocean full of dissolved plastic would be a way worse ecological disaster than the current microplastic problem... I've seen like 3-4 articles about this now and they all use the term dissolve and it's pissing me off.
  • A.I. Companies Believe They're Making God with Karen Hao [1:14:07]

    Technology technology
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    P
    … it was
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    T
    It's also much easier to implement.
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    G
    Wow... Just learned about that NOW. I wanted to play some games today and wondered why my account doesnt work nor the "forgot password"-Function... Fuck Meta. Fuck Oculus... Fuck this whole Enshittification that is going on lately... Is there ANY Way, to get my CV1 to run Without an account?!