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Half of companies planning to replace customer service with AI are reversing course

Technology
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  • Your TV Is Spying On You

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    D
    Still gonna need a large screen somehow unless you watch all your stuff at the desk or through a laptop.
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    Niemand hat geantwortet
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    And I think you swallowed one too many Apple ads.
  • You are Already On "The List"

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    Even if they're wrong. It's too late. You're already on the list. .... The only option is to destroy the list and those who will use it
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    cupcakezealot@lemmy.blahaj.zoneC
    i like how ask photos is not just a dumb idea but it's also a dumb name
  • OpenAI plans massive UAE data center project

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    TD Cowen (which is basically the US arm of one of the largest Canadian investment banks) did an extensive report on the state of AI investment. What they found was that despite all their big claims about the future of AI, Microsoft were quietly allowing letters of intent for billions of dollars worth of new compute capacity to expire. Basically, scrapping future plans for expansion, but in a way that's not showy and doesn't require any kind of big announcement. The equivalent of promising to be at the party and then just not showing up. Not long after this reporting came out, it got confirmed by Microsoft, and not long after it came out that Amazon was doing the same thing. Ed Zitron has a really good write up on it; https://www.wheresyoured.at/power-cut/ Amazon isn't the big surprise, they've always been the most cautious of the big players on the whole AI thing. Microsoft on the other hand are very much trying to play things both ways. They know AI is fucked, which is why they're scaling back, but they've also invested a lot of money into their OpenAI partnership so now they have to justify that expenditure which means convincing investors that consumers absolutely love their AI products and are desparate for more. As always, follow the money. Stuff like the three mile island thing is mostly just applying for permits and so on at this point. Relatively small investments. As soon as it comes to big money hitting the table, they're pulling back. That's how you know how they really feel.
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    G
    I’m in the EU and PII definitely IS “a thing” here, Then let me be more clear: It is not a thing in EU law. With due respect, the level of intellectual functioning, in this case reading comprehension, you display is incompatible with being an IT professional in any country. If you are not trolling, then you should consult a physician.
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    ... robo chomo?