Alt account of poVoq@slrpnk.net here.

Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

Alt account of poVoq@slrpnk.net here.

Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

Alt account of poVoq@slrpnk.net here.

Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

I see you understand the allusion.

Alt of ProdigalFrog@slrpnk.net chiming in, thanks for giving us the sitrep, poVoq!

This is an unusually unlucky set of circumstances, but for the Solarpunks who find their way here, let's try to make the best of it. If you don't already have an alternative account somewhere, you may want to create one to use until we're back up and running. lemmy.dbzer0.com, sopuli.xyz, or lemmy.cafe are some solid choices to consider. After that, you may want to favorite poVoq's post here so you can check back on any news.

Even without our home base, we can still share the solarpunky stuff we find and create around the threadiverse (though as Tofu mentioned, maybe this could be a time to take a breather to be refreshed when we come back ).

Besides, if the past is any indication, time will fly by and we'll be back before you know it!

I did not, can you give me a hint ?

One issue in three years is poor management now? Wat

Out of 3 years of reliable service, this is the one time the server has been down for any length of time, and only due to the admin not being able to be physically present for a wildly unlikely and unexpected problem.

I signed up with them yesterday and then they go down for I don’t know how long. This is my only experience with them.

I signed up with them yesterday and then they go down for I don’t know how long. This is my only experience with them.

The feddit.de admin disappeared on a work trip to Japan. At least that is the official story.

This is a very big issue for a server no mater when it happens. A sever you can’t reset and you go on a trip ridiculous.

I know, I'm the one who approved your application.

You happened to sign up right before we've had our first particularly bad issue in 3 years. Unlucky, yes, but it's a bit out of order (IMO) to say we're a poorly managed instance based on that, especially seeing as you lost nothing besides the time it took to write your application.

This is a very big issue for a server no mater when it happens. A sever you can’t reset and you go on a trip ridiculous.

Alt account of poVoq@slrpnk.net here.

Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

Alt account of poVoq@slrpnk.net here.

Our instance is currently down and I can't get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can't work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can't access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy's law seems inescapable

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing

Edit: we might use this "opportunity" to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

Well, on the plus side lots of lessons learned and I think I might move at least the xmpp server to an external vps to have a backup communication channel.

Seriously, I think a big part of solarpunk ethos is combating the notion that everything has to always be available 24/7. Society pays a lot to deliver every convenience like fruit out of season from the other side of the world.

Not sure about your area, but a wireguard accessible OOB connection is a great piece of kit to keep handy. I use a cheap 768kbps SIM in an Ethernet connected switch into my personal systems. It's saved my skin numerous times.

I'm sure this is obvious, especially in hindsight, but just mentioning because the existence of IoT LTE data plans for a minimal fee ( $100/year for me in Midwest US) was NOT obvious to me until 2 years ago.