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Half of companies planning to replace customer service with AI are reversing course

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  • 1k Stimmen
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    Obviously the law must be simple enough to follow so that for Jim’s furniture shop is not a problem nor a too high cost to respect it, but it must be clear that if you break it you can cease to exist as company. I think this may be the root of our disagreement, I do not believe that there is any law making body today that is capable of an elegantly simple law. I could be too naive, but I think it is possible. We also definitely have a difference on opinion when it comes to the severity of the infraction, in my mind, while privacy is important, it should not have the same level of punishments associated with it when compared to something on the level of poisoning water ways; I think that a privacy law should hurt but be able to be learned from while in the poison case it should result in the bankruptcy of a company. The severity is directly proportional to the number of people affected. If you violate the privacy of 200 million people is the same that you poison the water of 10 people. And while with the poisoning scenario it could be better to jail the responsible people (for a very, very long time) and let the company survive to clean the water, once your privacy is violated there is no way back, a company could not fix it. The issue we find ourselves with today is that the aggregate of all privacy breaches makes it harmful to the people, but with a sizeable enough fine, I find it hard to believe that there would be major or lasting damage. So how much money your privacy it's worth ? 6 For this reason I don’t think it is wise to write laws that will bankrupt a company off of one infraction which was not directly or indirectly harmful to the physical well being of the people: and I am using indirectly a little bit more strict than I would like to since as I said before, the aggregate of all the information is harmful. The point is that the goal is not to bankrupt companies but to have them behave right. The penalty associated to every law IS the tool that make you respect the law. And it must be so high that you don't want to break the law. I would have to look into the laws in question, but on a surface level I think that any company should be subjected to the same baseline privacy laws, so if there isn’t anything screwy within the law that apple, Google, and Facebook are ignoring, I think it should apply to them. Trust me on this one, direct experience payment processors have a lot more rules to follow to be able to work. I do not want jail time for the CEO by default but he need to know that he will pay personally if the company break the law, it is the only way to make him run the company being sure that it follow the laws. For some reason I don’t have my usual cynicism when it comes to this issue. I think that the magnitude of loses that vested interests have in these companies would make it so that companies would police themselves for fear of losing profits. That being said I wouldn’t be opposed to some form of personal accountability on corporate leadership, but I fear that they will just end up finding a way to create a scapegoat everytime. It is not cynicism. I simply think that a huge fine to a single person (the CEO for example) is useless since it too easy to avoid and if it really huge realistically it would be never paid anyway so nothing usefull since the net worth of this kind of people is only on the paper. So if you slap a 100 billion file to Musk he will never pay because he has not the money to pay even if technically he is worth way more than that. Jail time instead is something that even Musk can experience. In general I like laws that are as objective as possible, I think that a privacy law should be written so that it is very objectively overbearing, but that has a smaller fine associated with it. This way the law is very clear on right and wrong, while also giving the businesses time and incentive to change their practices without having to sink large amount of expenses into lawyers to review every minute detail, which is the logical conclusion of the one infraction bankrupt system that you seem to be supporting. Then you write a law that explicitally state what you can do and what is not allowed is forbidden by default.
  • Why so much hate toward AI?

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    Many people on Lemmy are extremely negative towards AI which is unfortunate. There are MANY dangers, but there are also Many obvious use cases where AI can be of help (summarizing a meeting, cleaning up any text etc.) Yes, the wax how these models have been trained is shameful, but unfoet9tjat ship has sailed, let's be honest.
  • Unionize or die - Drew DeVault

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    and hopefully also elsewhere. as Drew said in the first part, tech workers will be affected by billionaire's decisions even outside of work, on multiple fronts. we must eat the rich, or they will eat us all alive.
  • 85K – A Melhor Opção para Quem Busca Diversão e Recompensas

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    Niemand hat geantwortet
  • Whatever happened to cheap eReaders? – Terence Eden’s Blog

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    This is a weirdly aggressive take without considering variables. Almost petulant seeming. 6” readers are relatively cheap no matter the brand, but cost goes up with size. $250 to $300 is what a 7.8” or 8” reader costs, but there’s not a single one I know of at 6” at that price. There’s 10” and 13” models. Are you saying they should cost the same as a Kindle? Not to mention, regarding Kindle, Amazon spent years building the brand but selling either at cost or possibly even taking a loss on the devices as they make money on the book sales. Companies who can’t do that tend to charge more. Lastly, it’s not “feature creep” to improve the devices over time, many changes are quality of life. Larger displays for those that want them. Frontlit displays, and later the addition of warm lighting. Displays essentially doubled their resolution allowing for crisper fonts and custom fonts to render well. Higher contrast displays with darker blacks for text. More recently color displays as an option. This is all progress, but it’s not free. Also, inflation is a thing and generally happens at a rate of 2% to 3% annually or thereabouts during “normal” times, and we’ve hardly been living in normal times over the last decade and a half.
  • Google is Using AI to Censor Independent Websites

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    demonsword@lemmy.worldD
    You can go to communism Island if you want Despite all the propaganda, there is no place right now on the face of our planet that is under communism. bit [sic] I’d rather have capitalism, thank you Well, aren't you fortunate, you already have all the capitalism you want, anywhere you go. Choke on it.
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    Tokyo banned diesel motors in the late 90s. As far as I know that didn't kill Toyota. At the same time European car makers started to lobby for particle filters that were supposed to solve everything. The politics who where naive enough to believe them do share responsibility, but not as much as the european auto industry that created this whole situation. Also, you implies that laws are made by politicians without any intervention of the industries whatsoever. I think you know that it is not how it works.
  • Someone left this review on my free Reddit client rdx for Reddit

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    I’m going to give you a five star review to balance it.