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Half of companies planning to replace customer service with AI are reversing course

Technology
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  • YouTube might slow down your videos if you block ads

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    D
    Youtube acting like it has anything to offer This is weapons-grade copium, there is no other platform with even 1% of the content on YouTube.
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    D
    Whew..... None of the important file hosters ..
  • Welcome to the web we lost

    Technology technology
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    Is it though? Its always far easier to be loud and obnoxious than do something constructive, even with the internet and LLMs, in fact those things are amplifiers which if anything make the attention imbalance even more drastic and unrepresentative of actual human behaviour. In the time it takes me to write this comment some troll can write a dozen hateful ones, or a bot can write a thousand. Doesn't mean humans are shitty in a 1000/1 ratio, just means shitty people can now be a thousand times louder.
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    Ah yeah, that doesn't look like my cup of tea.
  • [paper] Evidence of a social evaluation penalty for using AI

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    vendetta9076@sh.itjust.worksV
    I'm specifically talking about toil when it comes to my job as a software developer. I already know I need an if statement and a for loop all wrapped in a try catch. Rather then spending a couple minutes coding that I have cursor do it for me instantly then fill out the actual code. Or, ive written something in python and it needs to be converted to JavaScript. I can ask Claude to convert it one to one for me and test it, which comes back with either no errors or a very simple error I need to fix. It takes a minute. Instead I could have taken 15min to rewrite it myself and maybe make more mistakes that take longer.
  • San Francisco crypto founder faked his own death

    Technology technology
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    My head canon is that Satoshi Nakamoto... ... is Hideo Kojima. Anyway, Satoshi is the pseudonym used on the original... white paper, design doc, whatever it was, for Bitcoin. There's no doubt about that, I was there back before even Mt. Gox became a bitcoin exchange, on the forums discussing it. I thought it was a neat idea, at the time... and then I realized 95% of the discussions on that forum were about 'the ethics of fully informed ponzi schemes' and such, very little devoted to actual technical development... realized this was probably a bad omen.
  • Things at Tesla are worse than they appear

    Technology technology
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    halcyon@discuss.tchncs.deH
    [image: a4f3b70f-db20-4c1d-b737-611548cf3104.jpeg]
  • CrowdStrike Announces Layoffs Affecting 500 Employees

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    This is where the magic of near meaningless corpo-babble comes in. The layoffs are part of a plan to aspirationally acheive the goal of $10b revenue by EoY 2025. What they are actually doing is a significant restructuring of the company, refocusing by outside hiring some amount of new people to lead or be a part of departments or positions that haven't existed before, or are being refocused to other priorities... ... But this process also involves laying off 500 of the 'least productive' or 'least mission critical' employees. So, technically, they can, and are, arguing that their new organizational paradigm will be so succesful that it actually will result in increased revenue, not just lower expenses. Generally corpos call this something like 'right-sizing' or 'refocusing' or something like that. ... But of course... anyone with any actual experience with working at a place that does this... will tell you roughly this is what happens: Turns out all those 'grunts' you let go of, well they actually do a lot more work in a bunch of weird, esoteric, bandaid solutions to keep everything going, than upper management was aware of... because middle management doesn't acknowledge or often even understand that that work was being done, because they are generally self-aggrandizing narcissist petty tyrants who spend more time in meetings fluffing themselves up than actually doing any useful management. Then, also, you are now bringing on new, outside people who look great on paper, to lead new or modified apartments... but they of course also do not have any institutional knowledge, as they are new. So now, you have a whole bunch of undocumented work that was being done, processes which were being followed... which is no longer being done, which is not documented.... and the new guys, even if they have the best intentions, now have to spend a quarter or two or three figuring out just exactly how much pre-existing middle management has been bullshitting about, figuring out just how much things do not actually function as they ssid it did... So now your efficiency improving restructuring is actually a chaotic mess. ... Now, this 'right sizing' is not always apocalyptically extremely bad, but it is also essentially never totally free from hiccups... and it increases stress, workload, and tensions between basically everyone at the company, to some extent. Here's Forbes explanation of this phenomenon, if you prefer an explanation of right sizing in corpospeak: https://www.forbes.com/advisor/business/rightsizing/