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Half of companies planning to replace customer service with AI are reversing course

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  • Super Human In Transit - Living

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    jimmydoreisalefty@lemmy.worldJ
    We all get emotional on certain topics; it is understandable. All is well, peace.
  • Bill Atkinson, Who Made Computers Easier to Use, Is Dead at 74

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    T
    Oh I agree. I just think is part of the equation perhaps the thinner and lighter will enable for better processor? Not an AR guy , although I lived my oculus until FB got hold of it. Didn't use it ever again after that day.
  • Trump Taps Palantir to Compile Data on Americans

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    Well if they're collating data, not that difficult to add a new table for gun ownership.
  • I am disappointed in the AI discourse

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    artocode404@lemmy.dbzer0.comA
    I apologize that apparently Lemmy/Reddit people do not have enough self-awareness to accept good criticism, especially if it was just automatically generated and have downloaded that to oblivion. Though I don't really think you should respond to comments with a chatGPT link, not exactly helpful. Comes off a tad bit AI Bro...
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    S
    The thing about compelling lies is not that they are new, just that they are easier to expand. The most common effect of compelling lies is their ability to get well-intentioned people to support malign causes and give their money to fraudsters. So, expect that to expand, kind of like it already has been. The big question for me is what the response will be. Will we make lying illegal? Will we become a world of ever more paranoid isolationists, returning to clans, families, households, as the largest social group you can trust? Will most people even have the intelligence to see what is happenning and respond? Or will most people be turned into info-puppets, controlled into behaviours by manipulation of their information diet to an unprecedented degree? I don't know.
  • CrowdStrike Announces Layoffs Affecting 500 Employees

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    This is where the magic of near meaningless corpo-babble comes in. The layoffs are part of a plan to aspirationally acheive the goal of $10b revenue by EoY 2025. What they are actually doing is a significant restructuring of the company, refocusing by outside hiring some amount of new people to lead or be a part of departments or positions that haven't existed before, or are being refocused to other priorities... ... But this process also involves laying off 500 of the 'least productive' or 'least mission critical' employees. So, technically, they can, and are, arguing that their new organizational paradigm will be so succesful that it actually will result in increased revenue, not just lower expenses. Generally corpos call this something like 'right-sizing' or 'refocusing' or something like that. ... But of course... anyone with any actual experience with working at a place that does this... will tell you roughly this is what happens: Turns out all those 'grunts' you let go of, well they actually do a lot more work in a bunch of weird, esoteric, bandaid solutions to keep everything going, than upper management was aware of... because middle management doesn't acknowledge or often even understand that that work was being done, because they are generally self-aggrandizing narcissist petty tyrants who spend more time in meetings fluffing themselves up than actually doing any useful management. Then, also, you are now bringing on new, outside people who look great on paper, to lead new or modified apartments... but they of course also do not have any institutional knowledge, as they are new. So now, you have a whole bunch of undocumented work that was being done, processes which were being followed... which is no longer being done, which is not documented.... and the new guys, even if they have the best intentions, now have to spend a quarter or two or three figuring out just exactly how much pre-existing middle management has been bullshitting about, figuring out just how much things do not actually function as they ssid it did... So now your efficiency improving restructuring is actually a chaotic mess. ... Now, this 'right sizing' is not always apocalyptically extremely bad, but it is also essentially never totally free from hiccups... and it increases stress, workload, and tensions between basically everyone at the company, to some extent. Here's Forbes explanation of this phenomenon, if you prefer an explanation of right sizing in corpospeak: https://www.forbes.com/advisor/business/rightsizing/