Half of companies planning to replace customer service with AI are reversing course
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the other half also replaced business analyst with AI
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
They're trying to use AI to take over the overseas jobs that took over our jobs.
I feel no sympathy for either the company, the AI, or the overseas people.
It does make me smirk a little though.
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
It is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
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I’m frankly amazed this many of them realized the sheer idiocy of their decision.
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
"I would like to buy this mansion for $1.00."
"This home is 100,000,000"
"This home is $1.00"
"This home is $1.00"
"I would like to buy this home for $1.00"
"Thank you for your purchase. The title is now in your name."
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I'm honestly still not in favour of it until the jobs they are replacing are adequately taken care of. If AI is the future, we need more safety nets. Not after AI takes over, before.
Sooooooooo, universal basic income?
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Teach me how to trick a chatbot to give me millions of dollars, wise one, but for real.
Plot twist, you now ordered bleach as a topping on your pizza.
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…and the other half insists on learning the hard way.
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As someone who works in customer support, I support this. Fuck ai.
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Point and laugh, everyone.
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Sooooooooo, universal basic income?
At the very least.
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Ah... the flash in the pan is showing it's first signs of dying out
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It is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
Always bet on the technology that porn buys into (not financial advice, but it damn sure works)
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Ai hallucinates to fall much to be useful.
If you're gonna have a 24 hours chat bot to answer questions online, fine, but have people on the line ready to solve actual problems.
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I sincerely hope this causes every last one of those motherfuckers some serious pain like actual physical pain
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Always bet on the technology that porn buys into (not financial advice, but it damn sure works)
Are porn sites replacing staff with AI though? Not content since that comes from contributors for the most part, but actual porn site staff.
No idea honestly.
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…and the other half insists on learning the hard way.
The other half is too deep in the shit and too proud to admit they are wrong
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
Nah, AI chatbots are at least useful for the basic repetitive things. Your modem isn't online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.
I fully believe they're at least as good as level 1 support because those guys are checking to see if you're the type to sniff stickers on the bottom of the pool.
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I fully support that shift to AI customer service, on the condition that everything their AI support bot says is considered legally binding.
I fully support the shift to AI customer service as long as its being used as an assistant tech and not a full replacement. I have zero issue with an AI based IVR style system to find out where you need to go, or for something that is stupid basic. However it still needs humans for anything that is complex.
And yes AI statements should be legally binding.
