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Half of companies planning to replace customer service with AI are reversing course

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  • Mega-BUNDLE Offer

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    Unlock the ultimate toolkit for entrepreneurs, marketers, and content creators with the AISellers Mega-BUNDLE! This all-in-one package is packed with cutting-edge AI tools, templates, and automation workflows designed to skyrocket your productivity, simplify your sales funnel, and grow your online business—faster than ever before.
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    S
    I still get calls, but I can't see details (e.g. just the phone number, not the caller).
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    O
    Not being a coward.
  • Catbox.moe got screwed 😿

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    archrecord@lemm.eeA
    I'll gladly give you a reason. I'm actually happy to articulate my stance on this, considering how much I tend to care about digital rights. Services that host files should not be held responsible for what users upload, unless: The service explicitly caters to illegal content by definition or practice (i.e. the if the website is literally titled uploadyourcsamhere[.]com then it's safe to assume they deliberately want to host illegal content) The service has a very easy mechanism to remove illegal content, either when asked, or through simple monitoring systems, but chooses not to do so (catbox does this, and quite quickly too) Because holding services responsible creates a whole host of negative effects. Here's some examples: Someone starts a CDN and some users upload CSAM. The creator of the CDN goes to jail now. Nobody ever wants to create a CDN because of the legal risk, and thus the only providers of CDNs become shady, expensive, anonymously-run services with no compliance mechanisms. You run a site that hosts images, and someone decides they want to harm you. They upload CSAM, then report the site to law enforcement. You go to jail. Anybody in the future who wants to run an image sharing site must now self-censor to try and not upset any human being that could be willing to harm them via their site. A social media site is hosting the posts and content of users. In order to be compliant and not go to jail, they must engage in extremely strict filtering, otherwise even one mistake could land them in jail. All users of the site are prohibited from posting any NSFW or even suggestive content, (including newsworthy media, such as an image of bodies in a warzone) and any violation leads to an instant ban, because any of those things could lead to a chance of actually illegal content being attached. This isn't just my opinion either. Digital rights organizations such as the Electronic Frontier Foundation have talked at length about similar policies before. To quote them: "When social media platforms adopt heavy-handed moderation policies, the unintended consequences can be hard to predict. For example, Twitter’s policies on sexual material have resulted in posts on sexual health and condoms being taken down. YouTube’s bans on violent content have resulted in journalism on the Syrian war being pulled from the site. It can be tempting to attempt to “fix” certain attitudes and behaviors online by placing increased restrictions on users’ speech, but in practice, web platforms have had more success at silencing innocent people than at making online communities healthier." Now, to address the rest of your comment, since I don't just want to focus on the beginning: I think you have to actively moderate what is uploaded Catbox does, and as previously mentioned, often at a much higher rate than other services, and at a comparable rate to many services that have millions, if not billions of dollars in annual profits that could otherwise be spent on further moderation. there has to be swifter and stricter punishment for those that do upload things that are against TOS and/or illegal. The problem isn't necessarily the speed at which people can be reported and punished, but rather that the internet is fundamentally harder to track people on than real life. It's easy for cops to sit around at a spot they know someone will be physically distributing illegal content at in real life, but digitally, even if you can see the feed of all the information passing through the service, a VPN or Tor connection will anonymize your IP address in a manner that most police departments won't be able to track, and most three-letter agencies will simply have a relatively low success rate with. There's no good solution to this problem of identifying perpetrators, which is why platforms often focus on moderation over legal enforcement actions against users so frequently. It accomplishes the goal of preventing and removing the content without having to, for example, require every single user of the internet to scan an ID (and also magically prevent people from just stealing other people's access tokens and impersonating their ID) I do agree, however, that we should probably provide larger amounts of funding, training, and resources, to divisions who's sole goal is to go after online distribution of various illegal content, primarily that which harms children, because it's certainly still an issue of there being too many reports to go through, even if many of them will still lead to dead ends. I hope that explains why making file hosting services liable for user uploaded content probably isn't the best strategy. I hate to see people with good intentions support ideas that sound good in practice, but in the end just cause more untold harms, and I hope you can understand why I believe this to be the case.
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  • Small (web) is beautiful

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    fredselfish@lemmy.worldF
    Will do thank you.
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    This is what I want to know also. "AI textbooks" is a great clickbait/ragebait term, but could mean a great variety of things.
  • Meta Reportedly Eyeing 'Super Sensing' Tech for Smart Glasses

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    I see your point but also I just genuinely don't have a mind for that shit. Even my own close friends and family, it never pops into my head to ask about that vacation they just got back from or what their kids are up to. I rely on social cues from others, mainly my wife, to sort of kick start my brain. I just started a new job. I can't remember who said they were into fishing and who didn't, and now it's anxiety inducing to try to figure out who is who. Or they ask me a friendly question and I get caught up answering and when I'm done I forget to ask it back to them (because frequently asking someone about their weekend or kids or whatever is their way of getting to share their own life with you, but my brain doesn't think that way). I get what you're saying. It could absolutely be used for performative interactions but for some of us people drift away because we aren't good at being curious about them or remembering details like that. And also, I have to sit through awkward lunches at work where no one really knows what to talk about or ask about because outside of work we are completely alien to one another. And it's fine. It wouldn't be worth the damage it does. I have left behind all personally identifiable social media for the same reason. But I do hate how social anxiety and ADHD makes friendship so fleeting.