Skip to content

Half of companies planning to replace customer service with AI are reversing course

Technology
174 102 1
  • 80 Stimmen
    10 Beiträge
    0 Aufrufe
    D
    as if a hostile actor with enough resources couldn’t just take control. Nobody said that couldn't happen. It has happened in fact, to a fork shitcoin. Everyone knew immediately and it lost trust, it's relatively worthless now. Blackrock won't undercut themselves that way. They're psychotic narcissistic parasites but they're not stupid.
  • 341 Stimmen
    113 Beiträge
    0 Aufrufe
    B
    This is for sure me sometimes. I'll work something out over 10 minutes and decide that I don't want to deal with any follow up or that the way I typed it wasn't clear enough and I don't want to fix it. As much as I would like to clock and move inside sometimes, I also believe that silence is complacency, and when I feel something said is wrong that others will read, I have an obligation to say something. I'm definitely not always right, but in some matters it's more perspective and others it's based on fact. This conversation ran it's course for me.
  • Acute Leukemia Burden Trends and Future Predictions

    Technology technology
    5
    1
    5 Stimmen
    5 Beiträge
    4 Aufrufe
    G
    Looks like the delay in 2011 was so big the data became available after the 2017 one
  • 43 Stimmen
    1 Beiträge
    1 Aufrufe
    Niemand hat geantwortet
  • 48 Stimmen
    5 Beiträge
    2 Aufrufe
    L
    Arguably we should be imposing 25% DST on digital products to counter the 25% tariff on aluminium and steel and then 10% on everything else. The US started it by imposing blanket tariffs in spite of our free trade agreement.
  • 12 Stimmen
    1 Beiträge
    1 Aufrufe
    Niemand hat geantwortet
  • CrowdStrike Announces Layoffs Affecting 500 Employees

    Technology technology
    8
    1
    243 Stimmen
    8 Beiträge
    3 Aufrufe
    S
    This is where the magic of near meaningless corpo-babble comes in. The layoffs are part of a plan to aspirationally acheive the goal of $10b revenue by EoY 2025. What they are actually doing is a significant restructuring of the company, refocusing by outside hiring some amount of new people to lead or be a part of departments or positions that haven't existed before, or are being refocused to other priorities... ... But this process also involves laying off 500 of the 'least productive' or 'least mission critical' employees. So, technically, they can, and are, arguing that their new organizational paradigm will be so succesful that it actually will result in increased revenue, not just lower expenses. Generally corpos call this something like 'right-sizing' or 'refocusing' or something like that. ... But of course... anyone with any actual experience with working at a place that does this... will tell you roughly this is what happens: Turns out all those 'grunts' you let go of, well they actually do a lot more work in a bunch of weird, esoteric, bandaid solutions to keep everything going, than upper management was aware of... because middle management doesn't acknowledge or often even understand that that work was being done, because they are generally self-aggrandizing narcissist petty tyrants who spend more time in meetings fluffing themselves up than actually doing any useful management. Then, also, you are now bringing on new, outside people who look great on paper, to lead new or modified apartments... but they of course also do not have any institutional knowledge, as they are new. So now, you have a whole bunch of undocumented work that was being done, processes which were being followed... which is no longer being done, which is not documented.... and the new guys, even if they have the best intentions, now have to spend a quarter or two or three figuring out just exactly how much pre-existing middle management has been bullshitting about, figuring out just how much things do not actually function as they ssid it did... So now your efficiency improving restructuring is actually a chaotic mess. ... Now, this 'right sizing' is not always apocalyptically extremely bad, but it is also essentially never totally free from hiccups... and it increases stress, workload, and tensions between basically everyone at the company, to some extent. Here's Forbes explanation of this phenomenon, if you prefer an explanation of right sizing in corpospeak: https://www.forbes.com/advisor/business/rightsizing/
  • *deleted by creator*

    Technology technology
    1
    0 Stimmen
    1 Beiträge
    1 Aufrufe
    Niemand hat geantwortet