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Half of companies planning to replace customer service with AI are reversing course

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  • P

    Hong Kong workers strike against the algorithmic exploitation of Keeta, a food delivery platform

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    cyrano@lemmy.dbzer0.comC
    Keeta's success was made possible first because the Hong Kong government Competition Commission was investigating Foodpanda and Deliveroo's contractual terms with restaurants, suggesting their terms may “hinder entry and expansion by new or smaller platforms and soften competition in the market.” After Keeta entered the city, it launched a price war with a so-called “cash-burning” strategy, which includes offering special deals with chain stores, offering up to HKD 300 (USD 38.22) coupons for newly registered users during its launch, introducing a “punctuality guarantee” system to compensate customers with coupons if the delivery does not arrive within a designated timeframe. Moreover, unlike other platforms which charge non-paid members a delivery fee, Keeta lets all platform users enjoy free delivery services as the restaurants and Keeta cover the cost. […] Firstly, it lowered the pay rate of riders’ long-distance delivery from an average of HKD 60 (USD 7.64) per task to HKD 50 (6.37) and shorter-distance delivery from an average of HKD 50 to HKD 30–40 (USD 3.82–5.10). Secondly, it introduced a “K Go” scheme to force delivery workers to lose 20–30 percent of their pay rate in exchange for a higher priority in receiving service orders. Lastly, it launched a “Grab the task” alert feature that compels delivery workers to constantly check the app to compete for orders.
  • bimbimboy@lemm.eeB

    YouTube relaxes moderation rules to allow more controversial content. Videos are allowed if "freedom of expression value may outweigh harm risk"

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    L
    Maybe you're right: is there verification? Neither content policy (youtube or tiktok) clearly lays out rules on those words. I only find unverified claims: some write it started at YouTube, others claim TikTok. They claim YouTube demonetizes & TikTok shadowbans. They generally agree content restrictions by these platforms led to the propagation of circumspect shit like unalive & SA. TikTok policy outlines their moderation methods, which include removal and ineligibility to the for you feed. Given their policy on self-harm & automated removal of potential violations, their policy is to effectively & recklessly censor such language. Generally, censorship is suppression of expression. Censorship doesn't exclusively mean content removal, though they're doing that, too. (Digression: revisionism & whitewashing are forms of censorship.) Regardless of how they censor or induce self-censorship, they're chilling inoffensive language pointlessly. While as private entities they are free to moderate as they please, it's unnecessary & the effect is an obnoxious affront on self-expression that's contorting language for the sake of avoiding idiotic restrictions.
  • W

    Using A Videocard As A Computer Enclosure

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    T
    Back in the day there was a pic floating about where someone had put a micro atx board and psu into a standard PSU chassis into a standard PC case for a spectacular "empty case" mod
  • P

    UK Office of Communications (Ofcom) launches nine Online Safety Act investigations, including into 4chan over alleged illegal content and into seven file-sharing services over possible CSAM

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    D
    Whew..... None of the important file hosters ..
  • P

    ‘I sold my iris; now what?’: What drives Brazilians to hand over their unique, personal data

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    I still get calls, but I can't see details (e.g. just the phone number, not the caller).
  • A

    Scientists Have Just Discovered a New Type of Electricity-Conducting Bacteria

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    D
    This sounds like pokemon
  • avidamoeba@lemmy.caA

    Google is Using AI to Censor Independent Websites

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    demonsword@lemmy.worldD
    You can go to communism Island if you want Despite all the propaganda, there is no place right now on the face of our planet that is under communism. bit [sic] I’d rather have capitalism, thank you Well, aren't you fortunate, you already have all the capitalism you want, anywhere you go. Choke on it.
  • N

    DNS Piracy Blocking Orders: Google, Cloudflare, and OpenDNS Respond Differently * TorrentFreak

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    F
    HE is amazing. their BGP looking glass tool is also one of my favorite troubleshooting tools for backbone issues. 10/10 ISP