Skip to content

Half of companies planning to replace customer service with AI are reversing course

Technology
178 102 1
  • 25 Stimmen
    9 Beiträge
    0 Aufrufe
    S
    I didn't care much about arc because it was chromium, but damn this is just bland and uninteresting compared to it
  • Tesla customers in France sue over brand becoming 'extreme right'

    Technology technology
    32
    1
    506 Stimmen
    32 Beiträge
    0 Aufrufe
    P
    sorry I meant it in a joking way, I should have worded that better
  • Uploading The Human Mind Could Become a Reality, Expert Says

    Technology technology
    12
    1
    6 Stimmen
    12 Beiträge
    2 Aufrufe
    r3d4ct3d@midwest.socialR
    what mustard is best for the human body?
  • A.I. Companies Believe They're Making God with Karen Hao [1:14:07]

    Technology technology
    8
    45 Stimmen
    8 Beiträge
    3 Aufrufe
    P
    … it was
  • 479 Stimmen
    81 Beiträge
    2 Aufrufe
    douglasg14b@lemmy.worldD
    Did I say that it did? No? Then why the rhetorical question for something that I never stated? Now that we're past that, I'm not sure if I think it's okay, but I at least recognize that it's normalized within society. And has been for like 70+ years now. The problem happens with how the data is used, and particularly abused. If you walk into my store, you expect that I am monitoring you. You expect that you are on camera and that your shopping patterns, like all foot traffic, are probably being analyzed and aggregated. What you buy is tracked, at least in aggregate, by default really, that's just volume tracking and prediction. Suffice to say that broad customer behavior analysis has been a thing for a couple generations now, at least. When you go to a website, why would you think that it is not keeping track of where you go and what you click on in the same manner? Now that I've stated that I do want to say that the real problems that we experience come in with how this data is misused out of what it's scope should be. And that we should have strong regulatory agencies forcing compliance of how this data is used and enforcing the right to privacy for people that want it removed.
  • @chrlschn - Beware the Complexity Merchants

    Technology technology
    6
    1
    57 Stimmen
    6 Beiträge
    3 Aufrufe
    S
    I'm a big fan of the manta "Make your designs as simple as possible and no simpler". Pointless complexity drives me nuts, but others take it too far and remove functionality by making things too minimal. It doesn't help that a lot of businesses optimize for people who make changes, so the positive feedback loop is change for the sake of change rather than improving the product.
  • 30 Stimmen
    6 Beiträge
    3 Aufrufe
    S
    The thing about compelling lies is not that they are new, just that they are easier to expand. The most common effect of compelling lies is their ability to get well-intentioned people to support malign causes and give their money to fraudsters. So, expect that to expand, kind of like it already has been. The big question for me is what the response will be. Will we make lying illegal? Will we become a world of ever more paranoid isolationists, returning to clans, families, households, as the largest social group you can trust? Will most people even have the intelligence to see what is happenning and respond? Or will most people be turned into info-puppets, controlled into behaviours by manipulation of their information diet to an unprecedented degree? I don't know.
  • 12 Stimmen
    7 Beiträge
    5 Aufrufe
    C
    Sure, he wasn't an engineer, so no, Jobs never personally "invented" anything. But Jobs at least knew what was good and what was shit when he saw it. Under Tim Cook, Apple just keeps putting out shitty unimaginative products, Cook is allowing Apple to stagnate, a dangerous thing to do when they have under 10% market share.