Skip to content

Half of companies planning to replace customer service with AI are reversing course

Technology
179 102 2
  • Is Internet Content Too Engaging?

    Technology technology
    1
    0 Stimmen
    1 Beiträge
    0 Aufrufe
    Niemand hat geantwortet
  • 223 Stimmen
    51 Beiträge
    0 Aufrufe
    S
    Impressive that it has the resolution to identify fonts
  • 180 Stimmen
    13 Beiträge
    2 Aufrufe
    D
    There is a huge difference between an algorithm using real world data to produce a score a panel of experts use to make a determination and using a LLM to screen candidates. One has verifiable reproducible results that can be checked and debated the other does not. The final call does not matter if a computer program using an unknown and unreproducible algorithm screens you out before this. This is what we are facing. Pre-determined decisions that human beings are not being held accountable to. Is this happening right now? Yes it is, without a doubt. People are no longer making a lot of healthcare decisions determining insurance coverage. Computers that are not accountable are. You may have some ability to disagree but for how long? Soon there will be no way to reach a human about an insurance decision. This is already happening. People should be very anxious. Hearing United Healthcare has been forging DNRs and has been denying things like treatment for stroke for elders is disgusting. We have major issues that are not going away and we are blatantly ignoring them.
  • 40 Stimmen
    10 Beiträge
    6 Aufrufe
    T
    Clearly the author doesn't understand how capitalism works. If Apple can pick you up by the neck, turn you upside down, and shake whatever extra money it can from you then it absolutely will do so. The problem is that one indie developer doesn't have any power over Apple... so they can go fuck themselves. The developer is granted the opportunity to grovel at the feet of their betters (richers) and pray that they are allowed to keep enough of their own crop to survive the winter. If they don't survive... then some other dev will probably jump at the chance to take part in the "free market" and demonstrate their worth.
  • 93 Stimmen
    42 Beiträge
    1 Aufrufe
    G
    You don’t understand. The tracking and spying is the entire point of the maneuver. The ‘children are accessing porn’ thing is just a Trojan horse to justify the spying. I understand what are you saying, I simply don't consider to check if a law is applied as a Trojan horse in itself. I would agree if the EU had said to these sites "give us all the the access log, a list of your subscriber, every data you gather and a list of every IP it ever connected to your site", and even this way does not imply that with only the IP you could know who the user is without even asking the telecom company for help. So, is it a Trojan horse ? Maybe, it heavily depend on how the EU want to do it. If they just ask "show me how you try to avoid that a minor access your material", which normally is the fist step, I don't see how it could be a Trojan horse. It could become, I agree on that. As you pointed out, it’s already illegal for them to access it, and parents are legally required to prevent their children from accessing it. No, parents are not legally required to prevent it. The seller (or provider) is legally required. It is a subtle but important difference. But you don’t lock down the entire population, or institute pre-crime surveillance policies, just because some parents are not going to follow the law. True. You simply impose laws that make mandatories for the provider to check if he can sell/serve something to someone. I mean asking that the cashier of mall check if I am an adult when I buy a bottle of wine is no different than asking to Pornhub to check if the viewer is an adult. I agree that in one case is really simple and in the other is really hard (and it is becoming harder by the day). You then charge the guilty parents after the offense. Ok, it would work, but then how do you caught the offendind parents if not checking what everyone do ? Is it not simpler to try to prevent it instead ?
  • 77 Stimmen
    22 Beiträge
    2 Aufrufe
    F
    https://web.archive.org/web/20250526132003/https://www.yahoo.com/news/cias-communications-suffered-catastrophic-compromise-started-iran-090018710.html?ref=404media.co
  • 0 Stimmen
    3 Beiträge
    2 Aufrufe
    entropicdrift@lemmy.sdf.orgE
    Nextdoor is an absolute black hole social media site, it absorbs the worst of humanity so we don't have to see them anywhere else.
  • 44 Stimmen
    4 Beiträge
    4 Aufrufe
    G
    It varies based on local legislation, so in some places paying ransoms is banned but it's by no means universal. It's totally valid to be against paying ransoms wherever possible, but it's not entirely black and white in some situations. For example, what if a hospital gets ransomed? Say they serve an area not served by other facilities, and if they can't get back online quickly people will die? Sounds dramatic, but critical public services get ransomed all the time and there are undeniable real world consequences. Recovery from ransomware can cost significantly more than a ransom payment if you're not prepared. It can also take months to years to recover, especially if you're simultaneously fighting to evict a persistent (annoyed, unpaid) threat actor from your environment. For the record I don't think ransoms should be paid in most scenarios, but I do think there is some nuance to consider here.