Skip to content

Half of companies planning to replace customer service with AI are reversing course

Technology
179 102 284
  • 74 Stimmen
    15 Beiträge
    0 Aufrufe
    S
    I suspect people (not billionaires) are realising that they can get by with less. And that the planet needs that too. And that working 40+ hours a week isn’t giving people what they really want either. Tbh, I don't think that's the case. If you look at any of the relevant metrics (CO², energy consumption, plastic waste, ...) they only know one direction globally and that's up. I think the actual issues are Russian invasion of Ukraine and associated sanctions on one of the main energy providers of Europe Trump's "trade wars" which make global supply lines unreliable and costs incalculable (global supply chains love nothing more than uncertainty) Uncertainty in regards to China/Taiwan Boomers retiring in western countries, which for the first time since pretty much ever means that the work force is shrinking instead of growing. Economical growth was mostly driven by population growth for the last half century with per-capita productivity staying very close to inflation. Disrupting changes in key industries like cars and energy. The west has been sleeping on may of these developments (e.g. electric cars, batteries, solar) and now China is curbstomping the rest of the world in regards to market share. High key interest rates (which are applied to reduce high inflation due to some of the reason above) reduce demand on financial investments into companies. The low interest rates of the 2010s and also before lead to more investments into companies. With interest going back up, investments dry up. All these changes mean that companies, countries and people in the west have much less free cash available. There’s also the value of money has never been lower either. That's been the case since every. Inflation has always been a thing and with that the value of money is monotonically decreasing. But that doesn't really matter for the whole argument, since the absolute value of money doesn't matter, only the relative value. To put it differently: If you earn €100 and the thing you want to buy costs €10, that is equivalent to if you earn €1000 and the thing you want to buy costing €100. The value of money dropping is only relevant for savings, and if people are saving too much then the economy slows down and jobs are cut, thus some inflation is positive or even required. What is an actual issue is that wages are not increasing at the same rate as the cost of things, but that's not a "value of the money" issue.
  • 350 Stimmen
    72 Beiträge
    92 Aufrufe
    M
    Sure, the internet is more practical, and the odds of being caught in the time required to execute a decent strike plan, even one as vague as: "we're going to Amerika and we're going to hit 50 high profile targets on July 4th, one in every state" (Dear NSA analyst, this is entirely hypothetical) so your agents spread to the field and start assessing from the ground the highest impact targets attainable with their resources, extensive back and forth from the field to central command daily for 90 days of prep, but it's being carried out on 270 different active social media channels as innocuous looking photo exchanges with 540 pre-arranged algorithms hiding the messages in the noise of the image bits. Chances of security agencies picking this up from the communication itself? About 100x less than them noticing 50 teams of activists deployed to 50 states at roughly the same time, even if they never communicate anything. HF (more often called shortwave) is well suited for the numbers game. A deep cover agent lying in wait, potentially for years. Only "tell" is their odd habit of listening to the radio most nights. All they're waiting for is a binary message: if you hear the sequence 3 17 22 you are to make contact for further instructions. That message may come at any time, or may not come for a decade. These days, you would make your contact for further instructions via internet, and sure, it would be more practical to hide the "make contact" signal in the internet too, but shortwave is a longstanding tech with known operating parameters.
  • Fully remote control your Nissan Leaf (or other modern cars)

    Technology technology
    27
    1
    145 Stimmen
    27 Beiträge
    107 Aufrufe
    B
    Never buy a tesla, Elon and any employee can just watch you, hell if they really wanted they could drive you into on coming traffic for the fun of it. Majority of those accidents were not.
  • Do you remember Windows 95? How about Windows 96?

    Technology technology
    32
    77 Stimmen
    32 Beiträge
    107 Aufrufe
    M
    Ha, thanks for searching!
  • A ban on state AI laws could smash Big Tech’s legal guardrails

    Technology technology
    10
    1
    121 Stimmen
    10 Beiträge
    39 Aufrufe
    P
    It's always been "states rights" to enrich rulers at the expense of everyone else.
  • 11 Stimmen
    1 Beiträge
    4 Aufrufe
    Niemand hat geantwortet
  • My AI Skeptic Friends Are All Nuts

    Technology technology
    31
    1
    13 Stimmen
    31 Beiträge
    108 Aufrufe
    J
    I did read it, and my comment is exactly referencing the attitude of the author which is "It's good enough, so you should use it". I disagree, and say it's another dumbass shortcut to cash grab on a less than stellar ecosystem and product. It's training wheels for failure.
  • Reddit will tighten verification to keep out human-like AI bots

    Technology technology
    24
    1
    84 Stimmen
    24 Beiträge
    70 Aufrufe
    O
    While I completely agree with you about the absence of one-liners and meme comments, and even more left leaning community, there's still that strong element of "gotcha" in discussions. Also tonnes of people not reading an article before commenting (at a better rate than Reddit probably), and a generally even more doomer attitude is common here.