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Half of companies planning to replace customer service with AI are reversing course

Technology
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  • Google’s test turns search results into an AI-generated podcast

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    lupusblackfur@lemmy.worldL
    Oh, Google... Just eviler and eviler every day. Not only robbing creators of any monetization via clicking on links but now just blatantly stealing their content for an even more efficient theft model. FFS. I can't fucking wait to complete my de-googling project and get you the absolute fuck completely out of my life. I've developed a hatred for Google that actually rivals my hatred for Apple. ‍️
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    S
    You might be a tad zealous, but you're not wrong.
  • Apple acquires RAC7, its first-ever video game studio

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    E
    I'm not questioning whether or not the game is good, just wondering why Apple would want to limit their customer base so much.
  • X/Twitter Pause Encrypted DMs.

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    L
    There may be several reasons for this. If I had to guess, they found a critical flaw and had to shut it down for security reasons.
  • AI model collapse is not what we paid for

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    A
    I share your frustration. I went nuts about this the other day. It was in the context of searching on a discord server, rather than Google, but it was so aggravating because of the how the "I know better than you" is everywhere nowadays in tech. The discord server was a reading group, and I was searching for discussion regarding a recent book they'd studied, by someone named "Copi". At first, I didn't use quotation marks, and I found my results were swamped with messages that included the word "copy". At this point I was fairly chill and just added quotation marks to my query to emphasise that it definitely was "Copi" I wanted. I still was swamped with messages with "copy", and it drove me mad because there is literally no way to say "fucking use the terms I give you and not the ones you think I want". The software example you give is a great example of when it would be real great to be able to have this ability. TL;DR: Solidarity in rage
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    Common Noyb W
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    M
    This is what I want to know also. "AI textbooks" is a great clickbait/ragebait term, but could mean a great variety of things.
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    G
    It varies based on local legislation, so in some places paying ransoms is banned but it's by no means universal. It's totally valid to be against paying ransoms wherever possible, but it's not entirely black and white in some situations. For example, what if a hospital gets ransomed? Say they serve an area not served by other facilities, and if they can't get back online quickly people will die? Sounds dramatic, but critical public services get ransomed all the time and there are undeniable real world consequences. Recovery from ransomware can cost significantly more than a ransom payment if you're not prepared. It can also take months to years to recover, especially if you're simultaneously fighting to evict a persistent (annoyed, unpaid) threat actor from your environment. For the record I don't think ransoms should be paid in most scenarios, but I do think there is some nuance to consider here.