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The Current System of Online Advertising has Been Ruled Illegal by The Belgian Court of Appeal. Advertising itself is Still Allowed, but not in a Way That Secretly Tracks Everyone’s Behavior.

Technology
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    piece_maker@feddit.ukP
    Where I work we take both non and emergency calls, and have a separate number for each. The phone system we use will make sure the emergency calls come through first, so it's not uncommon to have zero emergency calls queueing while the non-emergency queue sits at 10-20 minutes (just like any other call centre, we have the boards up on the wall showing the stats). It seems like this AI thing is trying to solve the problem of people calling the emergency number for a call that doesn't need an emergency response, which is super common. Either people don't know about the non-emergency line, or they think the non-emergency line is for other people and calling the emergency line will get their issue sorted faster. The first kind are usually very apologetic when you ask them to call the non-emergency, the second kind will argue with you and we're instructed to just hang up on them after repeating the instruction to keep the emergency queue free. The thing is, anyone with half a brain can identify a non-emergency call within max 2 minutes. It's probably the easiest part of the whole job. But it definitely requires a human, because people will call up shouting and screaming like they're mid-way through getting stabbed, when really they're just a grumpy old fuck who's neighbours are playing rap music. And on the flip side, plenty of people are able to make a full-on emergency call in an almost spookily calm tone, and even more so if they're not directly involved (Common example is a teacher or social worker calling something in a child's disclosed to them about their parents). So being able to read between the lines in a way humans are very good at, but robots are not, is obviously super important.
  • For All That Is Good About Humankind, Ban Smartphones

    Technology technology
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    D
    Do counts with and without the civil war.
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    rooki@lemmy.worldR
    Woah in 2 years, that will be definitly not be forgotten until then....
  • Bill Atkinson, Who Made Computers Easier to Use, Is Dead at 74

    Technology technology
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    Niemand hat geantwortet
  • Sunsetting the Ghostery Private Browser

    Technology technology
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    P
    Sunsetting Dawn? Of course
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    douglasg14b@lemmy.worldD
    Did I say that it did? No? Then why the rhetorical question for something that I never stated? Now that we're past that, I'm not sure if I think it's okay, but I at least recognize that it's normalized within society. And has been for like 70+ years now. The problem happens with how the data is used, and particularly abused. If you walk into my store, you expect that I am monitoring you. You expect that you are on camera and that your shopping patterns, like all foot traffic, are probably being analyzed and aggregated. What you buy is tracked, at least in aggregate, by default really, that's just volume tracking and prediction. Suffice to say that broad customer behavior analysis has been a thing for a couple generations now, at least. When you go to a website, why would you think that it is not keeping track of where you go and what you click on in the same manner? Now that I've stated that I do want to say that the real problems that we experience come in with how this data is misused out of what it's scope should be. And that we should have strong regulatory agencies forcing compliance of how this data is used and enforcing the right to privacy for people that want it removed.
  • WordPress has formed an AI team

    Technology technology
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    0
    Mmm fair point
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    Z
    Yes i'm looking for erp system like sap