“And call me daddy!”

Oh my God... The best/worst thing about the idea of AI porn is how AI tends to forget anything that isn't still on the screen. So now I'm imagining the camera zooming in on someone's jibblies, then zooming out and now it's someone else's jibblies, and the background is completely different.

Then they're smart. The technology is just not there yet.

I will note that AI customer service could be an improvement. Customer service helpline jobs are one of the worst jobs to get paid peanuts to do.

Of course, my preference is to upgrade the crap voice recognition system with an AI voice recognition system, which is way better at understanding words. The help desk jockeys can stay, as they do the real work.

Replace all the customer facing employees with chimpanzees with webcams that say in sign language: read what's on the website. Whenever someone calls in or opens a chat, they're connected with a chimp. Be sure to also include a guide to ASL on the company website. I guarantee sales will go up

It's looking like less than 2 yrs from some reputable accounts. May not need to worry about climate change and global autocracy

They fought him over ~700CAD. Thats wild.

Most of the time when I talk to a chat bot it's because I need to contact support for an issue only support can help me with, but unfortunately the company in question is Id.me and they apparently don't have support of any kind and all these tickets I've been writing have been going into a paper shredder

They did the same for me when my mother passed (no AI, just assholes though).

[Citation Needed]

Bankruptcy for a company isn't a thing anymore, it's exclusively for people who get cancer now

Can we get our customer service off of "X former know as Twitter" too while we're at it?

Yeah, it could be, but these guys aren't looking to replace human workers with a robust, well-trained, and properly-deployed AI, they're looking to slash and burn their labor costs with whatever they think will squeak by.

I've used Amazon's AI live chat bots a fair bit over the years and I have to say they're actually pretty good. 90% of the time they can resolve the issue themselves (at least in my experience) and faster than it would take to connect to a person. But most people don't have Amazon's budget or customer service-oriented business model.

Plus the halucination risk.

The transition to an AI-focused business world is proving to be far more challenging than initially anticipated.

No shit, Sherlock.

Someone already tried.

A television commercial for the loyalty program displayed the commercial's protagonist flying to school in a McDonnell Douglas AV-8B Harrier II vertical take off jet aircraft, valued at $37.4 million at the time, which could be redeemed for 7,000,000 Pepsi Points. The plaintiff, John Leonard, discovered these could be directly purchased from Pepsi at 10¢ per point. Leonard delivered a check for $700,008.50 to PepsiCo, attempting to purchase the jet.

https://en.wikipedia.org/wiki/Leonard_v._Pepsico%2C_Inc .

Very true. Air Canada doesn’t need AI to be terrible.

Phone menu trees have their place, they can improve customer service - if they are implemented well, meaning: sparingly - just where they work well.

Same for AI, a simple: "would you like to try our AI common answers service while you wait for your customer service rep to become available, you won't lose your place in line?" can dramatically improve efficiency and effectiveness.

Of course, there's no substitute for having people who actually respond. I'm dealing with a business right now that seems to check their e-mails and answer their phones about once per month - that's approaching criminal negligence, or at least grounds for a CC charge-back.

What a cucked judgement. I would have ruled for the plaintiff, with prejudice