The current crop of politicians (not just in the UK) is something else. They keep poking their nose at things that are not their concern and fail spectacularly at fixing things that are (health, housing, employment, education, infrastructures).

"Emails" It's a messaging system where you pay like $.25/message, you have to be manually approved by the prison to contact the inmate and all messages are saved and screened for things like PII and criminal activity. You can be permanently suspended if either person breaks the rules (I think the inmate can be put in the box and lose gain-time also), the screening process often just rejects things without explanation, and it may take 24-48 hours to be delivered It's better than the $.15/minute phone calls, but it isn't exactly a Gmail account. It's basically another service provider that DOC has given their blessing so that they can fleece the families of inmates. It's cheap, breaks all the time and costs a ridiculous amount. It is completely unsurprising that this happened.

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Because we don't want them doing surge pricing.

Priorities man, priorities