Did they.

They just stop(ped) offering support for whatever the product or line was. Create a "service portal" that provides results, relevant or not. Creat a forum where people can ask questions that aren't answered, or if they are it's the labor of some Stockholm Syndrome user who is trying to help others as they weren't.

This won't stop here, it's the dream to not actually have to service your product. Imagine being Ford and saying "as is" when a customer asks why the blinker doesn't work. Insane, right? That is the push here for a few reasons, all $ of course:

• achieve oligarchy or monopoly
• enshittfy product
• remove product support to save on support labor and related infrastructure
• profit!

*Profit for a while until people leave or you are replaced but what a profitable run!

Goodness, that poor man's head looks like it's about to enter a massive anus.

If you have 15,000 jobs that could be done by the current state of AI, that says a lot more about your management team than anything else.

That'll be why Microsoft stuff is so shitty.

lmao they just cut jobs to pay for their trashy ai.

Don't say "impressive productivity gains" when they are doing less and worse.

remember 10 years ago when tech companies were actually doing interesting things instead of just being ai slop

And when a competitor arises they just buy them and repeat the process

And what are they going to do with that money they 'saved'?