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Half of companies planning to replace customer service with AI are reversing course

Technology
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  • For All That Is Good About Humankind, Ban Smartphones

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    T
    So, can you guess which percentage of people prefer using an smartphone to read these kind of anti smartphone articles? Do you see the issue? The irony? This is just trash ragebait dude.
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    V
    Ah, yes. That's correct, sorry I misunderstood you. Yeah that's pretty lame that it doesn't work on desktop. I remember wanting to use that several times.
  • How Social Media Brings Out the Worst in Us

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    sturgist@lemmy.caS
    Suffering from asthma? 9/10 Doctors recommend menthol cigarettes! Peppermint fresh puts the pep in your step!
  • What editor or IDE do you use and why?

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    T
    KEIL, because I develop embedded systems.
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    J
    Because there is profit in child exploitation.
  • Catbox.moe got screwed 😿

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    archrecord@lemm.eeA
    I'll gladly give you a reason. I'm actually happy to articulate my stance on this, considering how much I tend to care about digital rights. Services that host files should not be held responsible for what users upload, unless: The service explicitly caters to illegal content by definition or practice (i.e. the if the website is literally titled uploadyourcsamhere[.]com then it's safe to assume they deliberately want to host illegal content) The service has a very easy mechanism to remove illegal content, either when asked, or through simple monitoring systems, but chooses not to do so (catbox does this, and quite quickly too) Because holding services responsible creates a whole host of negative effects. Here's some examples: Someone starts a CDN and some users upload CSAM. The creator of the CDN goes to jail now. Nobody ever wants to create a CDN because of the legal risk, and thus the only providers of CDNs become shady, expensive, anonymously-run services with no compliance mechanisms. You run a site that hosts images, and someone decides they want to harm you. They upload CSAM, then report the site to law enforcement. You go to jail. Anybody in the future who wants to run an image sharing site must now self-censor to try and not upset any human being that could be willing to harm them via their site. A social media site is hosting the posts and content of users. In order to be compliant and not go to jail, they must engage in extremely strict filtering, otherwise even one mistake could land them in jail. All users of the site are prohibited from posting any NSFW or even suggestive content, (including newsworthy media, such as an image of bodies in a warzone) and any violation leads to an instant ban, because any of those things could lead to a chance of actually illegal content being attached. This isn't just my opinion either. Digital rights organizations such as the Electronic Frontier Foundation have talked at length about similar policies before. To quote them: "When social media platforms adopt heavy-handed moderation policies, the unintended consequences can be hard to predict. For example, Twitter’s policies on sexual material have resulted in posts on sexual health and condoms being taken down. YouTube’s bans on violent content have resulted in journalism on the Syrian war being pulled from the site. It can be tempting to attempt to “fix” certain attitudes and behaviors online by placing increased restrictions on users’ speech, but in practice, web platforms have had more success at silencing innocent people than at making online communities healthier." Now, to address the rest of your comment, since I don't just want to focus on the beginning: I think you have to actively moderate what is uploaded Catbox does, and as previously mentioned, often at a much higher rate than other services, and at a comparable rate to many services that have millions, if not billions of dollars in annual profits that could otherwise be spent on further moderation. there has to be swifter and stricter punishment for those that do upload things that are against TOS and/or illegal. The problem isn't necessarily the speed at which people can be reported and punished, but rather that the internet is fundamentally harder to track people on than real life. It's easy for cops to sit around at a spot they know someone will be physically distributing illegal content at in real life, but digitally, even if you can see the feed of all the information passing through the service, a VPN or Tor connection will anonymize your IP address in a manner that most police departments won't be able to track, and most three-letter agencies will simply have a relatively low success rate with. There's no good solution to this problem of identifying perpetrators, which is why platforms often focus on moderation over legal enforcement actions against users so frequently. It accomplishes the goal of preventing and removing the content without having to, for example, require every single user of the internet to scan an ID (and also magically prevent people from just stealing other people's access tokens and impersonating their ID) I do agree, however, that we should probably provide larger amounts of funding, training, and resources, to divisions who's sole goal is to go after online distribution of various illegal content, primarily that which harms children, because it's certainly still an issue of there being too many reports to go through, even if many of them will still lead to dead ends. I hope that explains why making file hosting services liable for user uploaded content probably isn't the best strategy. I hate to see people with good intentions support ideas that sound good in practice, but in the end just cause more untold harms, and I hope you can understand why I believe this to be the case.
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    Pretty confident that's the intention of that name
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    K
    I wish the batteries were modular/interchangeable. You could just pull into a station, remove the spent battery and replace it with a full one, the spent one can then just get recharged and stored at the station for the next user to change out. You could even bring some extra ones in the trunk for a long trip!