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Half of companies planning to replace customer service with AI are reversing course

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  • FairPhone AMA

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    alcan@lemmy.worldA
    Ask Me Anything
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    C
    I love how they put up the English name after the first outcry of "where do I send the ambulance again" fears.
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    B
    But do you also sometimes leave out AI for steps the AI often does for you, like the conceptualisation or the implementation? Would it be possible for you to do these steps as efficiently as before the use of AI? Would you be able to spot the mistakes the AI makes in these steps, even months or years along those lines? The main issue I have with AI being used in tasks is that it deprives you from using logic by applying it to real life scenarios, the thing we excel at. It would be better to use AI in the opposite direction you are currently use it as: develop methods to view the works critically. After all, if there is one thing a lot of people are bad at, it's thorough critical thinking. We just suck at knowing of all edge cases and how we test for them. Let the AI come up with unit tests, let it be the one that questions your work, in order to get a better perspective on it.
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    S
    theoretically software support This. And it's not only due to drivers and much more due to them not having insourced software development and their outsourced developers not using Fairphones as their daily drivers.
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  • The AI girlfriend guy - The Paranoia Of The AI Era

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    G
    You don’t understand. The tracking and spying is the entire point of the maneuver. The ‘children are accessing porn’ thing is just a Trojan horse to justify the spying. I understand what are you saying, I simply don't consider to check if a law is applied as a Trojan horse in itself. I would agree if the EU had said to these sites "give us all the the access log, a list of your subscriber, every data you gather and a list of every IP it ever connected to your site", and even this way does not imply that with only the IP you could know who the user is without even asking the telecom company for help. So, is it a Trojan horse ? Maybe, it heavily depend on how the EU want to do it. If they just ask "show me how you try to avoid that a minor access your material", which normally is the fist step, I don't see how it could be a Trojan horse. It could become, I agree on that. As you pointed out, it’s already illegal for them to access it, and parents are legally required to prevent their children from accessing it. No, parents are not legally required to prevent it. The seller (or provider) is legally required. It is a subtle but important difference. But you don’t lock down the entire population, or institute pre-crime surveillance policies, just because some parents are not going to follow the law. True. You simply impose laws that make mandatories for the provider to check if he can sell/serve something to someone. I mean asking that the cashier of mall check if I am an adult when I buy a bottle of wine is no different than asking to Pornhub to check if the viewer is an adult. I agree that in one case is really simple and in the other is really hard (and it is becoming harder by the day). You then charge the guilty parents after the offense. Ok, it would work, but then how do you caught the offendind parents if not checking what everyone do ? Is it not simpler to try to prevent it instead ?
  • The Enshitification of Youtube’s Full Album Playlists

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    dual_sport_dork@lemmy.worldD
    Especially when the poster does not disclose that it's AI. The perpetual Youtube rabbit hole occasionally lands on one of these for me when I leave it unsupervised, and usually you can tell from the "cover" art. But only if you're looking at it. Because if you just leave it going in the background eventually you start to realize, "Wow, this guy really tripped over the fine line between a groove and rut." Then you click on it and look: Curses! Foiled again. And golly gee, I'm sure glad Youtube took away the option to oughtright block channels. I'm sure that's a total coincidence. W/e. I'm a have-it-on-my-hard-drive kind of bird. Yt-dlp is your friend. Just use it to nab whatever it is you actually want and let your own media player decide how to shuffle and present it. This works great for big name commercial music as well, whereupon the record labels are inevitably dumb enough to post songs and albums in their entirety right there you Youtube. Who even needs piracy sites at that rate? Yoink!