Amen to that

If the customer support of my ISP doesn't even know what CGNAT is, but AI knows, I am actually troubled whether this is a good move or not.

Try asking for a level 2 support tech. They'll normally pass your call to someone competent without any fuss.

I use it almost every day, and most of those days, it says something incorrect. That's okay for my purposes because I can plainly see that it's incorrect. I'm using it as an assistant, and I'm the one who is deciding whether to take its not-always-reliable advice.

I would HARDLY contemplate turning it loose to handle things unsupervised. It just isn't that good, or even close.

These CEOs and others who are trying to replace CSRs are caught up in the hype from Eric Schmidt and others who proclaim "no programmers in 4 months" and similar. Well, he said that about 2 months ago and, yeah, nah. Nah.

If that day comes, it won't be soon, and it'll take many, many small, hard-won advancements. As they say, there is no free lunch in AI.

Tell me you know nothing about contract law without telling me you know nothing about contract law.

It wasn't the $700 dude you have to know that.

You've heard of Early Adopters

Now get ready for Early Abandoners.

See thats just it, the AI doesn't know either it just repeats things which approximate those that have been said before.

If it has any power to make changes to your account then its going to be mistakenly turning peoples services on or off, leaking details, etc.

Ever sat in a boardroom? I have.

Decisions are not made based on proper market/business analysis, they are made knee-jerk by overprivileged idiots.

An example of this was when one of the companies I worked where I was in charge of all the online training.

Then the big fat morons who invested came into the boardroom, instructed us to change all of our training to Flash clips... Because he also had a financial interest in Macromedia.

We ended up losing massive business partners and investment firms (e: we made extremely industrial strength financial planning software). Because a huge part of it was being able to provide consistent, usable training material. The company was later purchased for a song and dance. Then shut down.

What? This isn't the only way to reach support, it's just one of many options for these companies. Just use email or whatever support form is on the website.

I had a shipment from Amazon recently with an order that was supposed to include 3 items but actually only had 2 of them. Amazon marked all 3 of my items as delivered. So I got on the web site to report it and there is no longer any direct way to report it. I ended up having to go thru 2 separate chatbots to get a replacement sent. Ended up wasting 10 minutes to report a problem that should have taken 10 seconds.

That is on purpose they want it to be as difficult as possible.

I'm aware. The idea is it had to escalate for him to get to the point of suing them. If they'd just eaten the cost, it most likely wouldn't have gone to court or come to light. Was my comment reductive? Sure.. but that was the point.

It happens a lot.

I often choose my HVAC, plumber, electrician and lawn care teams in the same manner.

I call all of them. None answer. Few have voicemail set up. I leave voicemail with full contact info. I submit all of their web forms.
Maybe one of them answer the phone, or calls back, or replies to the web form. I usually go with that one, if I haven't already fixed it using YouTube, by then.

Yes, that's why I'm amazed that any of them figured out the stupidity of their previous decisions.

And a lot of burnt carbon to get there

It comes from that massive disconnect that people are largely unaware of, which is the assumption that people purchase e:invest in businesses to help run them more efficiently and become more profitable.

That really has very little to do with it! It's a giant shell game. I believe the initial investors came in to disrupt our company, to prime it for fire-sale later. To make us so incredibly uncompetitive that we effectively had to shut the doors. It worked!

You should buy my book on the topic...

He should be panicked, but I think instead he's doing a lot of coke.

That would explain so much.

If I have to deal with AI for customer support then I will find a different company that offers actual customer support.