Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
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I would say there's a failure in the body responsible for hiring and paying people to answer emergency calls. The only reason there is a shortage is because they are under paying employees. So yes, but AI, like everywhere else it's been implemented, will fall short of what's needed and will ultimately cost more financially, with the exception that in this case, lives could also be lost.
There's without a doubt a problem, but AI isn't the solution.
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People will inevitably die as a result of this change. Call your representatives
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it might detect those elevated stress levels [for callers] and it will automatically default going to a human being
Damn. I get ice cold emotionless during an emergency, going straight to the point of reciting location and event when calling 911. Now I will have to also remember in the back of my mind to throw in a wavering voice and a couple of shrieks maybe to have my call routed properly. What a future.
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"I said this like 3 time already! Get me to the hospital for fucks sake, I'm gonna die in this situation if y'all don't send someone soon..."
AI: "Understood, 'Hostage Situation'. Sending a SWAT Team..."
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"To better assist you please describe the nature of your emergency...... Let's try this again. To better assist..."
Meanwhile grandma is stroking out and you can't get passed the first branch in a call tree
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Right there in your quote it says the AI would only interact with nonemergency calls. You said the system would reroute nonemergency calls.
So when a call comes in to 911, who picks up? A person or an AI?
You said my comment conflicts with the article. In what way? What does the article say happens?
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I would say there's a failure in the body responsible for hiring and paying people to answer emergency calls. The only reason there is a shortage is because they are under paying employees. So yes, but AI, like everywhere else it's been implemented, will fall short of what's needed and will ultimately cost more financially, with the exception that in this case, lives could also be lost.
There's without a doubt a problem, but AI isn't the solution.
There's without a doubt a problem, but AI isn't the solution.
Unless it literally is. Do you know that it won't be? What other example do you have to base your assertion on?
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People will inevitably die as a result of this change. Call your representatives
People with protection detail and staff don't need 911.
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There's without a doubt a problem, but AI isn't the solution.
Unless it literally is. Do you know that it won't be? What other example do you have to base your assertion on?
I'm not going to argue with you. AI blows. There are article out there about companies hiring people back after going to AI. It really is a snake oil product that corporations have gobbled up. It's got it's use cases as a tool, but not as a human replacement, especially in matters of live and death.
You can look up and research some articles of you want, or don't. Clearly your opinion on the matter is not popular, and that could be some hive mind, or it could be because everyone else sees the problems that you don't.
Putting a system in place that can't actually think at all and have it try and comprehend what is or is not an emergency, to me, is a terrible idea, and doomed to fail. Take that as you will, I won't be following up with anything else. You can have the final word if you want, because I just can't be bothered to care.
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A young person died in my youth crisis shelter because instead of getting 911, I was first redirected to a semi-literate moron working in a VOIP "call center". Her Southern Alabama drawl was so severe I could not even recognize she was speaking English at first. This "call center" was also "experiencing higher than normal call volumes".
Last week I was driving by a wooden apartment complex and I noticed that somebody's unattended barbecue had gone poof and the balcony was burning. I called 911 and it took 4 minutes to get directed to the fire department.
I'm dumbfounded. I'd be furious if it took more than 20 seconds
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The one thing you forgot is that you are on Lemme. So of course everybody wants to be upset about AI. That's like par for the course.
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I think the non-emergency number should be heavily advertised. I have no idea what the local one for me is (if it even exists)
Maybe they need to send something out to residents every six months or something, letting them know about the non-emergency number because I have this exact same issue. I've lived here for three years and have no idea if a non-emergency number even exists. It probably does. I just haven't looked it up because I haven't even thought about it.
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Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.
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I wonder how many hundreds of millions of dollars they've set aside for settlements.
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How many more people could they hire to take these for the same price they are paying open ai?
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Oh you want to talk directly to a person? You need to subscribe to 911+. For only $4.99 a month, you get the following perks...
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I’m sorry Dave, I can’t do that
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I’m sorry Dave, I can’t do that
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Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
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Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
