Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
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My local PD has a non emergency number, but it is almost always answered by 911.
I used to have to call the non emergency number a few times a month for a previous job.
The calls were always answered by 911 operators, but they would place you on hold if a 911 call came through. No big deal
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"To better assist you please describe the nature of your emergency...... Let's try this again. To better assist..."
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I have a hard time putting faith in their promise that it won't affect anyone poorly. They're just handwaving criticism away with statements that make this AI seem like magic with zero explanation of actual details.
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In an ideal world, if it's someone who immediately mentions that it's third time they've called this week about a neighbor having a dead tree in their garden, or someone's mad because someone else parked in "their" spot, someone's calling the fire department on someone having a bbq or someone's stubbed their toe, that sort of thing can get put way down the "call back later" list
Everything else gets put through to a person. In LA it's not unusual to wait 15+ minutes after you call 911; most cities are going to be shorter, and if the wait is under a minute, you don't need the AI triage. If you do have a wait and block out 25% of calls which are obviously a waste of time with AI, you can significantly reduce that (ideally in addition to hiring more operators, but let's be realistic...)
one of the most important factors with emergency services is that there is as little delay as possible. and that starts at the phone call. if everyone is delayed by this screening, and then they'll maybe get through to a person, it'll be much less likely that the person calling will be able to even just get assistance in time
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I'd say if one person calls with an emergency, gets AI, and doesn't get transferred, then the entire system is failed and someone should go to jail.
Alright, let's go with that standard for purposes of argument.
If one person calls the emergency line with an emergency and doesn't get through because the human dispatchers are currently overwhelmed with non-emergency calls, does that mean the entire current system is failed and someone should go to jail?
If one person calls the emergency line with an emergency and doesn't get through because the human dispatchers are currently overwhelmed with non-emergency calls, does that mean the entire current system is failed and someone should go to jail?
I don't think so, because currently there is no artificial delay. if someone has to be got rid of, that is the person(s) who are keeping the call center short staffed, whoever that is and whatever high up the chain they are
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Saly lake city Residents, shouldn't be paying taxes then.
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I would say there's a failure in the body responsible for hiring and paying people to answer emergency calls. The only reason there is a shortage is because they are under paying employees. So yes, but AI, like everywhere else it's been implemented, will fall short of what's needed and will ultimately cost more financially, with the exception that in this case, lives could also be lost.
There's without a doubt a problem, but AI isn't the solution.
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People will inevitably die as a result of this change. Call your representatives
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it might detect those elevated stress levels [for callers] and it will automatically default going to a human being
Damn. I get ice cold emotionless during an emergency, going straight to the point of reciting location and event when calling 911. Now I will have to also remember in the back of my mind to throw in a wavering voice and a couple of shrieks maybe to have my call routed properly. What a future.
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"I said this like 3 time already! Get me to the hospital for fucks sake, I'm gonna die in this situation if y'all don't send someone soon..."
AI: "Understood, 'Hostage Situation'. Sending a SWAT Team..."
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"To better assist you please describe the nature of your emergency...... Let's try this again. To better assist..."
Meanwhile grandma is stroking out and you can't get passed the first branch in a call tree
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Right there in your quote it says the AI would only interact with nonemergency calls. You said the system would reroute nonemergency calls.
So when a call comes in to 911, who picks up? A person or an AI?
You said my comment conflicts with the article. In what way? What does the article say happens?
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I would say there's a failure in the body responsible for hiring and paying people to answer emergency calls. The only reason there is a shortage is because they are under paying employees. So yes, but AI, like everywhere else it's been implemented, will fall short of what's needed and will ultimately cost more financially, with the exception that in this case, lives could also be lost.
There's without a doubt a problem, but AI isn't the solution.
There's without a doubt a problem, but AI isn't the solution.
Unless it literally is. Do you know that it won't be? What other example do you have to base your assertion on?
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People will inevitably die as a result of this change. Call your representatives
People with protection detail and staff don't need 911.
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There's without a doubt a problem, but AI isn't the solution.
Unless it literally is. Do you know that it won't be? What other example do you have to base your assertion on?
I'm not going to argue with you. AI blows. There are article out there about companies hiring people back after going to AI. It really is a snake oil product that corporations have gobbled up. It's got it's use cases as a tool, but not as a human replacement, especially in matters of live and death.
You can look up and research some articles of you want, or don't. Clearly your opinion on the matter is not popular, and that could be some hive mind, or it could be because everyone else sees the problems that you don't.
Putting a system in place that can't actually think at all and have it try and comprehend what is or is not an emergency, to me, is a terrible idea, and doomed to fail. Take that as you will, I won't be following up with anything else. You can have the final word if you want, because I just can't be bothered to care.
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A young person died in my youth crisis shelter because instead of getting 911, I was first redirected to a semi-literate moron working in a VOIP "call center". Her Southern Alabama drawl was so severe I could not even recognize she was speaking English at first. This "call center" was also "experiencing higher than normal call volumes".
Last week I was driving by a wooden apartment complex and I noticed that somebody's unattended barbecue had gone poof and the balcony was burning. I called 911 and it took 4 minutes to get directed to the fire department.
I'm dumbfounded. I'd be furious if it took more than 20 seconds
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The one thing you forgot is that you are on Lemme. So of course everybody wants to be upset about AI. That's like par for the course.
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I think the non-emergency number should be heavily advertised. I have no idea what the local one for me is (if it even exists)
Maybe they need to send something out to residents every six months or something, letting them know about the non-emergency number because I have this exact same issue. I've lived here for three years and have no idea if a non-emergency number even exists. It probably does. I just haven't looked it up because I haven't even thought about it.
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Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.
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I wonder how many hundreds of millions of dollars they've set aside for settlements.
