Taco Bell rethinks AI drive-through after man orders 18,000 waters
Technology
215
Beiträge
126
Kommentatoren
78
Aufrufe
-
This is an American company, their customers would probably react poorly to hearing a foreign accent come through the speakers
"eh? eh? Go back to Canada!"
-
Thanks for posting this take. The topic of AI taking jobs seems to garner a lot of emotional response but not much of a technology discussion.
There were people who were negative about using websites to place orders in the 90s in part because e-commerce killed order processing jobs and the need for phone reps at mail order catalogs.
In this case AI is being used as just another e-commerce UX, so it's really just a continuation of what's happening already.
People used to do things like put 18,000, or -1 and all kinds of other garbage in the fields on website order forms as well. That's just a programmers job to fix with reasonable input validation.
It wouldn't surprise me if drive-thru like Taco Bell started doing license plate recognition and reputation checking. So if you order and dash more than a couple times they might not take your order from outside in that car anymore.
On the upside they might be able to greet you by name and recall your last order:
Hello Mr Smith... Nice to see you today, would you like 10 cheesy gordita crunch tacos and 1 large diet Pepsi again?
Nice to see you today, would you like 10 cheesy gordita crunch tacos and 1 large diet Pepsi again?
"Would you like some Ozempic or insulin with that?"
-
Drive through might be a bit more difficult for touch screens. It'd be like trying to reach your parking ticket but for how many clicks it takes to make the order.
Phone app might be easier but not sure it really replaces what drive throughs are for.
Yeah, im not installing a phone app either. Sounds like the best option is to just hire a human being.
-
Yeah, im not installing a phone app either. Sounds like the best option is to just hire a human being.
I might be fine with a phone app for very simple orders. I already use an app for fueling my car and for that it's handy. But if you have to stop, think about what you're getting, make up your order and then punch it into the app then it might not suite a drive through that well since it just ruins the "flow".
-
I mean there's no point to it, it doesn't speed anything up.
For example this morning I had a client meeting (saturdays, ugh) so I went to the train station cause it has a mcdonalds and it opens at 630am. They have 5 kiosks there and one person manning the til. People who were ordering from the til were getting their orders faster than people who used the kiosks. I had to wait 10 minutes just to get a coffee and muffin simply because I used the kiosk.
And it doesn't even make sense. I would have assumed all the orders go through the same system regardless of where it was placed but apparently not. apparently people who don't use the kiosk get priority?
It's the same ordering system, but different queues for drive-through, tills, and kiosk. Usually there's some priority order, but tills and kiosk shouldn't be different
-
can't believe they saw how shitty mcdonalds became with all their kiosks and automation and thought yeah i want that for me
let's get real, when was McDonalds never shitty?
-
Eat their refried beans once and that is all you need, ever. Then the whole AI thing is moot. - just my gut feeling
or the McRib, whatever animal it came from went extinct.
-
can't believe they saw how shitty mcdonalds became with all their kiosks and automation and thought yeah i want that for me
Don't have to deal with it at all if you simply stop going. That's what I've done, as it doesn't make sense to spend $15 on a fast food meal when the same amount of money buys food from a real restaurant.
-
This post did not contain any content.
WE WILL DRAIN THE RIVERS DRY TO QUENCH OUR THIRST
-
I might be fine with a phone app for very simple orders. I already use an app for fueling my car and for that it's handy. But if you have to stop, think about what you're getting, make up your order and then punch it into the app then it might not suite a drive through that well since it just ruins the "flow".
It's not about how simple it is. I'm not installing separate shit on my phone along with who knows what spyware for every little transaction I need to make.
-
It's not about how simple it is. I'm not installing separate shit on my phone along with who knows what spyware for every little transaction I need to make.
No I know, I was just thinking this from both my personal point of view and that of a general consumer.
-
No, but AI kiosks are a resource and employees are a cost. So spending more on AI looks better on paper.
You can label it whatever you want. There are going to be API fees or development costs for AI, so whatever box they want to put it under.
-
This post did not contain any content.
The only real way to order via the AI drive-thru:
-
let's get real, when was McDonalds never shitty?
I've never liked most of their food, but you used to be able to get a hot, cheap, and quick meal there. And at least the fries were tasty, and the Coca-Cola was perfect.
In the 80s and 90s, going to McDonald's felt like a guilty pleasure. It felt cheap, but you were in on it so it was ok.
Now it feels cheap at your expense. It's sparse, like they're providing the minimal viable product. The fries are garbage, the Coke is garbage, and the service is garbage.
-
I was not, and yours is excellent
I couldn't have done it without you.
-
This post did not contain any content.
what if he orders 6000 chicken fa-gi-tas.
-
The LLM is taking the order
What's wrong with an input machine with buttons or touch screen?
not as hype-able to the csuites and ceos.
-
I've never liked most of their food, but you used to be able to get a hot, cheap, and quick meal there. And at least the fries were tasty, and the Coca-Cola was perfect.
In the 80s and 90s, going to McDonald's felt like a guilty pleasure. It felt cheap, but you were in on it so it was ok.
Now it feels cheap at your expense. It's sparse, like they're providing the minimal viable product. The fries are garbage, the Coke is garbage, and the service is garbage.
now its shrinkflation, and expensive, while its "cheap" too.
-
Nobody is developing current LLMs. They're just feeding it garbage from previous versions.
LLMs buit Llm, built on llms. basically its just kiting/fraud with extra steps.
-
Everyone has already been conditioned to be okay with "John" from Hyderabad speaking to you in incomprehensible accent on every customer service line. So this wouldn't be any different.
AI=always indians.
