Taco Bell rethinks AI drive-through after man orders 18,000 waters
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I'm gonna guess you have never worked in fast food.
Window times are the metric they die by. Generally speaking, they start making your order the SECOND you order it, before you ever leave the ordering screen. Yes, even if the order changes mid order. Yes, they make, and throw away lots of food that is not paid for, forgotten, etc ... TONS of food (literally) is thrown away daily.
As for the water order? I would 1000% start making that order. If the higher ups think the AI is working correct, well then who am I to question it? Nobody who works fast food is paid enough to give a shit.
No. This makes no sense. Are you seriously saying if you saw an order for 18,000 waters pop up on your monitor you'd just say "that's fine" then spend the next three days straight filling cups?
If I were the manager of the store, I'd hope my employees would have the bare minimum critical thinking skill to ask someone first.
At the store I worked in, everyone would be given at least 12 hours notice of a catering order. We'd have everything prepped ready to go, and expect the order when it arrives. If one popped up without notice it's definitely a bug, and we're definitely not making it.
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Probably on price.
Taco bell is hella overpriced, but I'm sure that just gives an excuse to the other scumbags to charge even more. I'm always disgusted at the prices food trucks charge vs. the quality of food they shit out.
Useful idiots gonna useful idiot ¯_(ツ)_/¯
I’m always disgusted at the prices food trucks charge vs. the quality of food they shit out.
Food truck food prices are indeed insane, but it's even crazier how much the food trucks themselves cost to own and operate. It takes years of hard work running them before they even come close to paying for themselves.
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I actively avoid the places that use this. It’s a horrible experience I can choose not to take part in.
Yea, I'm not talking to a fucking robot. Just give me a screen to type it in myself at that point if you're not going to hire someone (I'll still probably not use it unless I'm desperate but it's better than talking to a machine).
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"He orders a [Mexi-pizza]. Orders 0 [Mexi-pizzas]. Orders 99999999999 [Mexi-pizzas]. Orders a lizard. Orders -1 [Mexi-pizzas]. Orders a ueicbksjdhd."
Orders .5 [Mexi-pizzas]. Orders √-1 [Mexi-pizzas]. Orders 1 [Mexi-pizza] with a topping of [Mexi-pizza].
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The fucking taco bell AI likes to ask if I would like anything else, then ask if I want nacho fries. Then, hearing "No", go ahead and add them anyway.
Then it likes watching me drive away, giving the store the finger.
Unfortunate. The worker can just take the order over and correct its mistake.
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Seriously, this is not a problem with AI, it's a problem with the developers who don't know what they're doing. Whenever building something like this, ALWAYS assume the user will try to break it. Simple.
It's not software developers, it's their managers and executives telling them to use AI
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Employee make line go down. AI make line go up.
Debateble....
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Thanks for posting this take. The topic of AI taking jobs seems to garner a lot of emotional response but not much of a technology discussion.
There were people who were negative about using websites to place orders in the 90s in part because e-commerce killed order processing jobs and the need for phone reps at mail order catalogs.
In this case AI is being used as just another e-commerce UX, so it's really just a continuation of what's happening already.
People used to do things like put 18,000, or -1 and all kinds of other garbage in the fields on website order forms as well. That's just a programmers job to fix with reasonable input validation.
It wouldn't surprise me if drive-thru like Taco Bell started doing license plate recognition and reputation checking. So if you order and dash more than a couple times they might not take your order from outside in that car anymore.
On the upside they might be able to greet you by name and recall your last order:
Hello Mr Smith... Nice to see you today, would you like 10 cheesy gordita crunch tacos and 1 large diet Pepsi again?
That seems overengineered as hell to me. But then, having an entire LLM to do what much older voice recognition software could do better is overengineered by definition. The LLM won't validate those things because the point of it, if it has one at all in this scenario, is for it to recognize off the cuff speech and malformed orders.
Which is partly why people are finding this idea doesn't work, I suppose. Have a chatbot improvise based on what people are shouting and you get garbage inputs. Have strict requirements for voice commands and you get lots of failed attempts.
Unlike a bunch of other applications of AI chatbots this one maaaay eventually work. But then again, so may your idea. Honestly, if I was going to overengineer the shit out of having a tortilla-wrapped laxative inside a car I'd have you order directly in your phone and use that license plate recognition idea to prevent you having to talk to anybody or anything in the first place.
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No. This makes no sense. Are you seriously saying if you saw an order for 18,000 waters pop up on your monitor you'd just say "that's fine" then spend the next three days straight filling cups?
If I were the manager of the store, I'd hope my employees would have the bare minimum critical thinking skill to ask someone first.
At the store I worked in, everyone would be given at least 12 hours notice of a catering order. We'd have everything prepped ready to go, and expect the order when it arrives. If one popped up without notice it's definitely a bug, and we're definitely not making it.
This is thinking of the order from a managers view and not a worker that generally is paid/treated like shit. Middle managers at fast food places are on the same level as lawyers and tow truck drivers.
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It sounds actually very funny to try and break it
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They could hire a person to take orders. Companies just want to use AI. Even AI has issues. Big companies can afford people.
I'm surprised they're not hiring people in third world countries to take the orders since it's through a microphone.
Or just making people order through their phones and use the drive through as a pick up point.
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Debateble....
AI makes revenue go down, stock value go up. The real economy doesn't matter, only Wall Street vibes.
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AI v Ingenious Redneck
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I'm surprised they're not hiring people in third world countries to take the orders since it's through a microphone.
Or just making people order through their phones and use the drive through as a pick up point.
This is an American company, their customers would probably react poorly to hearing a foreign accent come through the speakers
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This is an American company, their customers would probably react poorly to hearing a foreign accent come through the speakers
Visions of ICE running in to take the machines away.
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It sounds actually very funny to try and break it
I saw a short of the guy doing that, the AI voice started to respond and then it cut off and a human said "What can I get for you?"
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Unfortunate. The worker can just take the order over and correct its mistake.
Or, and hear me out: I can drive off, flip them the bird, and go down to one of the other 15 fast food places within a 5 minute drive, that doesn't use a speech recognition AI to take my order.
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I saw a short of the guy doing that, the AI voice started to respond and then it cut off and a human said "What can I get for you?"
Some companies make AI interviews, prompt breaking it to pass the interview xD
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A&W Canada is (they spun off as a fully Canadian owned and operated company).
They have the best lettuce and cheese, and their breakfast beats McD’s. The Hash browns are actually hash browns instead of the thin $2.50 ones the clown sells.
Are you rhyming on purpose? Let me just edit that last line a bit to make it work even better:
They have the best lettuce and cheese,
and their breakfast beats McD’s.
The Hash browns are actually hash browns
instead of the thin $2.50 ones sold at the clown's.
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It's not software developers, it's their managers and executives telling them to use AI
That's not true. It's developers incapable of using AI responsibly. If my manager told me to use AI, I would be sure to inform them of the limitations professionally.
