Uber Eats is adding AI to menus, food photos, and reviews
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Yeah, but people expect it to look like what's supposed to be a picture of someone else's...
That was literally the whole point of user uploaded pics, to see what you actually get
Now peoples expectations will be higher, and initially they'll order when they wouldn't have. But it won't take many orders for someone to always feel disappointed and associate that with the app.
This is a very short term focused change, and it's not gonna work out well
Yeah, but its 'AI', so corporate says we gotta throw money at it, STAT!
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payments for user-submitted photos.
Didn't know this was thing. Is this US-specific?
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Effect No. 1: vendors gets review bombed with "looks nothing like what I ordered".
Effect No. 2: Sales drop.
No, no. The title says the reviews will also have AI.
"I'm sorry for ordering the wrong meal, I should have ordered the one you brought me. You are absolutely correct." -
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Once an order has been received, merchants can then initiate real-time communications to clarify any special requests, check dietary or allergy requirements, or inform them of out-of-stock items to discuss alternatives.
They won't though, because that takes time restaurant employees don't have or they would be doing it already.
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Oh good, the Burrito Taxi app's gonna tell me I can order the Whopper from McDonald's.
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payments for user-submitted photos.
Didn't know this was thing. Is this US-specific?
Nope, it’s in Canada too.
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Nope, it’s in Canada too.
Wasn't a thing when I lived there, but that was pre-COVID. ))
We don't have this with the delivery services (Glovo, Bolt, Uber Eats).
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Hey look, false advertising, ai slop and shitty food porn all in one.
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Japan has strict laws against using fake images for food.
Why can't the people we vote for represent us?
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Ridiculous, but it’s also like fast food commercials. If you think the meal you’re getting from Burger King will look anything like the commercial you saw, you might just also believe these AI Uber Eats menu photos.
There will be items in the generated pictures that won‘t be part of the menu and it will be a shitshow.
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No, no. The title says the reviews will also have AI.
"I'm sorry for ordering the wrong meal, I should have ordered the one you brought me. You are absolutely correct."As a software developer who is currently working on a "prompt engineering" task, the words "you are absolutely correct" are like knives to my soul now.
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Yeah, but people expect it to look like what's supposed to be a picture of someone else's...
That was literally the whole point of user uploaded pics, to see what you actually get
Now peoples expectations will be higher, and initially they'll order when they wouldn't have. But it won't take many orders for someone to always feel disappointed and associate that with the app.
This is a very short term focused change, and it's not gonna work out well
That’s not what’s happening here.
The AI tools can be used to generate descriptions for menu items and summarize customer reviews to quickly highlight feedback regarding areas of the business that need improvement. Uber Eats also says it’s using AI to “detect and enhance low-quality food images” on menus, either by making changes to lighting, resolution, and framing, or editing the food onto different plates or backgrounds. The example images provided by Uber Eats suggest that this feature may also use generative AI to make adjustments to the food itself, such as expanding it or filling in any gaps when digitally re-plating.
For menu items that don’t have any images at all, Uber Eats will also now allow customers to upload a photograph of their own order when leaving a review.
so user pictures appear to be separate from restaurant/ai images.
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the details which it doesn’t seem like most people are reading:
The AI tools can be used to generate descriptions for menu items and summarize customer reviews to quickly highlight feedback regarding areas of the business that need improvement. Uber Eats also says it’s using AI to “detect and enhance low-quality food images” on menus, either by making changes to lighting, resolution, and framing, or editing the food onto different plates or backgrounds. The example images provided by Uber Eats suggest that this feature may also use generative AI to make adjustments to the food itself, such as expanding it or filling in any gaps when digitally re-plating.
For menu items that don’t have any images at all, Uber Eats will also now allow customers to upload a photograph of their own order when leaving a review.
AI customer review summaries are pretty common and the AI pictures are mostly focused on improving low-quality pics provided by restaurants. they aren’t generating pics from nothing, in that case user submitted pics are allowed.
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Hey look, false advertising, ai slop and shitty food porn all in one.
I’m sure they’ll add some tiny text “this is what your meal might look like” or “not an actual photo”
Just gross.
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Japan has strict laws against using fake images for food.
Why can't the people we vote for represent us?
Because we forgot how effective public lynchings can be.
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Japan has strict laws against using fake images for food.
Why can't the people we vote for represent us?
I mean, the US has similar laws too. It just doesnt matter.
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Because we forgot how effective public lynchings can be.
When a certain saint allegedly shot a CEO dead on the street, there was a big surge in support. Sadly, no one else has followed suit.
A lot of people are sick of the ownership class ruining everything, and would cheer for spilled blood.
If someone shot the ceo of uber dead, people would celebrate. They're all scum.
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Japan has strict laws against using fake images for food.
Why can't the people we vote for represent us?
Why can’t the people we vote for represent us?
That is easy (for the US at least). Politicians in the US doesn't get elected by a majority.
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Effect No. 1: vendors gets review bombed with "looks nothing like what I ordered".
Effect No. 2: Sales drop.
I don't know. The quality of the food you get through a lot of these delivery services is already much worse than going to the restaurant yourself, whether it's from fast food chains or independent restaurants. Even food from restaurants that are otherwise good often arrives cold/mushy/damaged. And yet, food delivery services get a lot of customers...
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I mean, the US has similar laws too. It just doesnt matter.
I did more research and you are correct.
15 U.S. Code § 52 - Dissemination of false advertisements - (a) Unlawfulness - It shall be unlawful for any person, partnership, or corporation to disseminate, or cause to be disseminated, any false advertisement—.
Okay. Good.
The term “false advertisement” means an advertisement, other than labeling, which is misleading in a material respect; and in determining whether any advertisement is misleading, there shall be taken into account (among other things) not only representations made or suggested by statement, word, design, device, sound, or any combination thereof, but also the extent to which the advertisement fails to reveal facts material in the light of such representations or material with respect to consequences which may result from the use of the commodity to which the advertisement relates under the conditions prescribed in said advertisement, or under such conditions as are customary or usual.
Good. Good.
if such violation is with intent to defraud or mislead, be guilty of a misdemeanor, and upon conviction shall be punished by a fine of not more than $5,000 or by imprisonment for not more than six months, or by both such fine and imprisonment;
No! No! No! So a corporation can just pay $5,000 and throw a designer, who was only following directions, under a bus?!