Taco Bell Says 'No Más' to AI Drive-Thru Experiment
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hey that's pretty fuckin good lol
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Seconded, mine got rid of actual in store ordering and replaced it with kiosks that are basically just a giant interface for the mobile app years ago. I've heard most of their drive through orders are from mobile orders too now, but that is purely anecdotal just from chatting with the guy at the drive through window while I was waiting after placing a mobile order in the parking lot.
I refuse to use those stupid self order kiosks. I went to the drive thru Instead and refused to pull up there so they could deliver my food while artificially keeping the drive thru time per customer statistic low.
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I haven't gone through a drive-through in three years, but McDonald's tried this and it was atrocious. Every time I tried it it did not work and a human had to be pinged in.
Never mind AI; drive-throughs themselves are absolutely shit-tier urbanism and ought to be outlawed.
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I just ignore it and wait for the employee to say something. That way I'm not just barking an order at them before they're ready to accept it, like Taco Bell corporate wants. That's the real reason for that stupid pre-recorded prompt, to trick people into thinking that it's a real person, so that they respond with "No thank you. Can I get uhh...", instead of simply waiting for the employee to be ready.
That's some selfish sub-human shit, and I refuse to participate. I'm not a psychopath: I can wait an extra minute or two while the employee takes care of other business.
I do the same thing at mcdonalds. "Will you be using myrewards today?". It doesn't matter what you say it won't help you get your order done any faster
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I refuse to use those stupid self order kiosks. I went to the drive thru Instead and refused to pull up there so they could deliver my food while artificially keeping the drive thru time per customer statistic low.
In bird-people culture, that is considered a dick move.
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I fucking love this because it leaves everybody with one of two conclusions. One, AI isn't capable of doing the simplest of jobs. or Two, working a drive thru is actually quite complex and difficult and humans that master it are more capable than trillion dollar software.
working a drive thru is actually quite complex and difficult
Especially in the US where you can customize and substitute almost everything in your order. If it was a simple fixed menu where you can’t really do anything else but pick whatever is listed, maybe AI can somewhat work.
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working a drive thru is actually quite complex and difficult
Especially in the US where you can customize and substitute almost everything in your order. If it was a simple fixed menu where you can’t really do anything else but pick whatever is listed, maybe AI can somewhat work.
A simple fixed menu wouldn't even need AI to be automated, just buttons.
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Seeing people say weird shit to make the AI squawk box spaz out and get a live person was pretty funny at least.
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It's a remarkable entitlement.
Let's say I've never dealt with your restaurant before. Why would I start my relationship with you by installing your lowest-bid spyware on my personal device? You have yet to even convince me I'll ever want a Quesachalupa Wrap Crunch Bellgrande (the same as "taco, add tomatoes", but $3.72 more) again.
We were driving somewhere and suddenly decided to order some chicken on the way home (figured it would be done when we got there and we wouldn't have to wait).
They required an app: my wife downloaded it, set up an account, picked the store that was on the way home (but not closest to where we were) and put the order into the app, only to have it fail sending it to the location.
Several times.
By the third try we were in the parking lot and I just went in and ordered.
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A simple fixed menu wouldn't even need AI to be automated, just buttons.
Like the old coin operated sandwich shops
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How long is going to take these corporate morons to realize they're being duped? Like, you could have tested this with a focus group and realized it wasn't going to work in 5 minutes and saved yourself the trouble...
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A simple fixed menu wouldn't even need AI to be automated, just buttons.
Actually buttons have worked pretty well for customizing orders too.
Pizza places often have a "build your own pizza option"
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How long is going to take these corporate morons to realize they're being duped? Like, you could have tested this with a focus group and realized it wasn't going to work in 5 minutes and saved yourself the trouble...
I think it's all performative bullshit, not good policy.
Some decision maker has to appear innovative to his superiours, so he decides to have some number of locations assigned to a trial group and some bullshit installed. Even if it fails, just as long as he finds the right moment to start appearing critical of the experiment he can still pull off his play. After all moving fast and failing fast are also virtue in modern corporate bullshit lingo.
