Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
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Seems like a good idea to have a mechanism to divert the non-emergency calls off of the 911 dispatchers, then.
How do you do that without screening calls through the AI. Now anyone calm will spend an extra minute begging a computer for help whist screaming people will spend an extra 20 seconds before being bumped up .
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We know how to run excellent human 911 service whereas automation in this area has always been frustrating garbage unfit to handle a cable tv outage.
Did you read the article? The reason they're looking into this is because they're not able to run an excellent human 911 service, they can't hire enough people to handle the volume of non-emergency calls that are coming to the emergency line.
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Did you read the article? The reason they're looking into this is because they're not able to run an excellent human 911 service, they can't hire enough people to handle the volume of non-emergency calls that are coming to the emergency line.
If anyone ever tells you they can't hire enough of blank they are lying to you. People have been running excellent 911 service all over the country for longer than I've been alive maybe they should ask someone?
