Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
Technology
143
Beiträge
77
Kommentatoren
111
Aufrufe
-
This post did not contain any content.
Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.
-
This post did not contain any content.
I wonder how many hundreds of millions of dollars they've set aside for settlements.
-
This post did not contain any content.
How many more people could they hire to take these for the same price they are paying open ai?
-
This post did not contain any content.
Oh you want to talk directly to a person? You need to subscribe to 911+. For only $4.99 a month, you get the following perks...
-
This post did not contain any content.
I’m sorry Dave, I can’t do that
-
I’m sorry Dave, I can’t do that
-
This post did not contain any content.
Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
-
Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
-
We have the best 911 dispatchers in the world, because of jail
-
This post did not contain any content.
Is this a good idea..
-
Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.
"To preform chest compression place both hand in the center of the subjects chest. Apply a rthymic steady pumping action until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake up seek medical advice, or call 911."
"To apply a large bandage, peel back the red pull tab to expose the badage-aid, place wound over the white pad and wrap the wrap firmly around the skin. Finally adiminister 50mg of Goprelto to ease the pain."
-
Oh you want to talk directly to a person? You need to subscribe to 911+. For only $4.99 a month, you get the following perks...
Just unlock it using your white voice.
-
It is exactly that. One may have a backtest. You'll see that real calls will be falsely detected.
What "modern AI" even means, you are arguing about taste of oysters with the people who have eaten them, unlike you.
Oh, of course you can't have a backtest with a proprietary centrally hosted model until it's deployed. Shit-shit-shit.
They have job openings that people simply aren’t applying for, it’s not a question of funding.
It is. Double the pay, see how many people there are. If still too few, double it again.
I'm certain it'll be less money wasted that on this bot done the lawful way, with proper compensations to victims and their families. We are not considering the situation where it's not.
They’re getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?
Hire more operators.
Contact centers have not been invented yesterday, it's just plain bullshit this simple task is somehow hard today, when it has already been simplified far beyond what people in year 1977 dreamed about.
It's the actual job of the government, BTW, and not playing Caesar with real armies or playing Master of Orion with real systems.
-
Next, all stealth bombers will be upgraded to AI, making them fully unmanned.
And next you lose them
-
This post did not contain any content.
Companies are already going away from such ideas..
-
It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
One thing left unclear is how the determination is made about emergency versus non emergency.
If it's a separate number, ok, seems clear cut enough.
If it's human always answers and if it's some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when "emergency detected", then I could see how that promise could fail.
-
It's called capitalism. If you can't hire anyone, maybe the pay sucks.
-
And what examples of ai makes you think that it will be 100% accurate because that's what is needed in this situation. Not a single one of those calls can be lost in the shuffle.
-
One thing left unclear is how the determination is made about emergency versus non emergency.
If it's a separate number, ok, seems clear cut enough.
If it's human always answers and if it's some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when "emergency detected", then I could see how that promise could fail.
The important thing is that they can tune this to attempt to hold false negatives constant while decreasing false positive rate.
-
Is this a good idea..
A lot depends on the implementation rather than the idea itself. I've read plenty of stories of people stuck on hold with 9-1-1 - including deaths - as well as cases where they've been hung up on by shitty operators.
An AI system might be able to do some basic triage to prioritize calls for the human operators and actually result in faster access/response and saved lives. It might also be able to do things like transcribing information such as addresses or location for responders.
If the AI is planned to be a replacement for humans rather than an augmentation though, lives will likely be lost
