Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
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A young person died in my youth crisis shelter because instead of getting 911, I was first redirected to a semi-literate moron working in a VOIP "call center". Her Southern Alabama drawl was so severe I could not even recognize she was speaking English at first. This "call center" was also "experiencing higher than normal call volumes".
Last week I was driving by a wooden apartment complex and I noticed that somebody's unattended barbecue had gone poof and the balcony was burning. I called 911 and it took 4 minutes to get directed to the fire department.
I'm dumbfounded. I'd be furious if it took more than 20 seconds
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The one thing you forgot is that you are on Lemme. So of course everybody wants to be upset about AI. That's like par for the course.
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I think the non-emergency number should be heavily advertised. I have no idea what the local one for me is (if it even exists)
Maybe they need to send something out to residents every six months or something, letting them know about the non-emergency number because I have this exact same issue. I've lived here for three years and have no idea if a non-emergency number even exists. It probably does. I just haven't looked it up because I haven't even thought about it.
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Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.
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I wonder how many hundreds of millions of dollars they've set aside for settlements.
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How many more people could they hire to take these for the same price they are paying open ai?
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Oh you want to talk directly to a person? You need to subscribe to 911+. For only $4.99 a month, you get the following perks...
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I’m sorry Dave, I can’t do that
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I’m sorry Dave, I can’t do that
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Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
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Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
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We have the best 911 dispatchers in the world, because of jail
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Is this a good idea..
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Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.
"To preform chest compression place both hand in the center of the subjects chest. Apply a rthymic steady pumping action until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake up seek medical advice, or call 911."
"To apply a large bandage, peel back the red pull tab to expose the badage-aid, place wound over the white pad and wrap the wrap firmly around the skin. Finally adiminister 50mg of Goprelto to ease the pain."
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Oh you want to talk directly to a person? You need to subscribe to 911+. For only $4.99 a month, you get the following perks...
Just unlock it using your white voice.
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It is exactly that. One may have a backtest. You'll see that real calls will be falsely detected.
What "modern AI" even means, you are arguing about taste of oysters with the people who have eaten them, unlike you.
Oh, of course you can't have a backtest with a proprietary centrally hosted model until it's deployed. Shit-shit-shit.
They have job openings that people simply aren’t applying for, it’s not a question of funding.
It is. Double the pay, see how many people there are. If still too few, double it again.
I'm certain it'll be less money wasted that on this bot done the lawful way, with proper compensations to victims and their families. We are not considering the situation where it's not.
They’re getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?
Hire more operators.
Contact centers have not been invented yesterday, it's just plain bullshit this simple task is somehow hard today, when it has already been simplified far beyond what people in year 1977 dreamed about.
It's the actual job of the government, BTW, and not playing Caesar with real armies or playing Master of Orion with real systems.
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Next, all stealth bombers will be upgraded to AI, making them fully unmanned.
And next you lose them
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Companies are already going away from such ideas..
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It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
One thing left unclear is how the determination is made about emergency versus non emergency.
If it's a separate number, ok, seems clear cut enough.
If it's human always answers and if it's some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when "emergency detected", then I could see how that promise could fail.
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It's called capitalism. If you can't hire anyone, maybe the pay sucks.
