I'm not going to argue with you. AI blows. There are article out there about companies hiring people back after going to AI. It really is a snake oil product that corporations have gobbled up. It's got it's use cases as a tool, but not as a human replacement, especially in matters of live and death.

You can look up and research some articles of you want, or don't. Clearly your opinion on the matter is not popular, and that could be some hive mind, or it could be because everyone else sees the problems that you don't.

Putting a system in place that can't actually think at all and have it try and comprehend what is or is not an emergency, to me, is a terrible idea, and doomed to fail. Take that as you will, I won't be following up with anything else. You can have the final word if you want, because I just can't be bothered to care.

I'm dumbfounded. I'd be furious if it took more than 20 seconds

The one thing you forgot is that you are on Lemme. So of course everybody wants to be upset about AI. That's like par for the course.

Maybe they need to send something out to residents every six months or something, letting them know about the non-emergency number because I have this exact same issue. I've lived here for three years and have no idea if a non-emergency number even exists. It probably does. I just haven't looked it up because I haven't even thought about it.

Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.

I wonder how many hundreds of millions of dollars they've set aside for settlements.

How many more people could they hire to take these for the same price they are paying open ai?

Oh you want to talk directly to a person? You need to subscribe to 911+. For only $4.99 a month, you get the following perks...

I’m sorry Dave, I can’t do that

Customer support is annoying or whatever but this is horrifying. Several people will die because of this.

It says for non-emergency calls.

It might actually help with real emergency calls getting through faster.

We have the best 911 dispatchers in the world, because of jail

Is this a good idea..

"To preform chest compression place both hand in the center of the subjects chest. Apply a rthymic steady pumping action until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake up seek medical advice, or call 911."

"To apply a large bandage, peel back the red pull tab to expose the badage-aid, place wound over the white pad and wrap the wrap firmly around the skin. Finally adiminister 50mg of Goprelto to ease the pain."

Just unlock it using your white voice.

It is exactly that. One may have a backtest. You'll see that real calls will be falsely detected.

What "modern AI" even means, you are arguing about taste of oysters with the people who have eaten them, unlike you.

Oh, of course you can't have a backtest with a proprietary centrally hosted model until it's deployed. Shit-shit-shit.

They have job openings that people simply aren’t applying for, it’s not a question of funding.

It is. Double the pay, see how many people there are. If still too few, double it again.

I'm certain it'll be less money wasted that on this bot done the lawful way, with proper compensations to victims and their families. We are not considering the situation where it's not.

They’re getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?

Hire more operators.

Contact centers have not been invented yesterday, it's just plain bullshit this simple task is somehow hard today, when it has already been simplified far beyond what people in year 1977 dreamed about.

It's the actual job of the government, BTW, and not playing Caesar with real armies or playing Master of Orion with real systems.

And next you lose them

Companies are already going away from such ideas..

One thing left unclear is how the determination is made about emergency versus non emergency.

If it's a separate number, ok, seems clear cut enough.

If it's human always answers and if it's some bullshit they just click a button to punt to AI instead of just hanging up, ok.

If they are saying the AI answers and does the triage and hands off immediately to a human when "emergency detected", then I could see how that promise could fail.