Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
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When the operator identifies the call as a non-emergency (which takes an absolute maximum of 2 minutes, even for very complicated calls), they simply say "please call the non-emergency line on XXX, thanks, bye". Why is the AI required?
I agree that people shouldn't be calling the emergency line with rubbish, but unfortunately they do, because the non-emergency line isn't as well publicized and even if they do know about it people think that "non-emergency" means "we can't be bothered dealing with it" and so calling the emergency line somehow means their issue will be taken more seriously.
Why is the AI required?
Because they don't have enough human operators to field all of the calls they're getting. If they did then they wouldn't be having to look into using AI to screen them.
This is in the article.
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Without reducing headcount, right? Right?
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Why is the AI required?
Because they don't have enough human operators to field all of the calls they're getting. If they did then they wouldn't be having to look into using AI to screen them.
This is in the article.
That... doesn't answer my question at all. Why is the AI specifically required? How is it an improvement over making the job more attractive to humans and getting more of them to do the job instead?
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That... doesn't answer my question at all. Why is the AI specifically required? How is it an improvement over making the job more attractive to humans and getting more of them to do the job instead?
They do want to hire more humans, there are job openings they've posted that are not being fulfilled. Since they're not being fulfilled and they don't have the money to increase their salaries to draw in more, they're having to look for ways to make the resources they do have stretch farther. Hence, AI screening to shunt the non-emergency calls away from their existing human emergency dispatchers.
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It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
If someone calls 911 how on earth do you know its a non-emergency before speaking with someone?
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Just unlock it using your white voice.
You kid but voice recognition doesn't handle accents as well wherein accents is defined as anything other than what you hear on the news.
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How long is it going to take to determine that its an emergency? How many are going to mis-identify as a non-emergency. Unless its in the middle of a large emergency where its bound to be overloaded by many callers it should always be a person that classifies this.
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In an ideal world, if it's someone who immediately mentions that it's third time they've called this week about a neighbor having a dead tree in their garden, or someone's mad because someone else parked in "their" spot, someone's calling the fire department on someone having a bbq or someone's stubbed their toe, that sort of thing can get put way down the "call back later" list
Everything else gets put through to a person. In LA it's not unusual to wait 15+ minutes after you call 911; most cities are going to be shorter, and if the wait is under a minute, you don't need the AI triage. If you do have a wait and block out 25% of calls which are obviously a waste of time with AI, you can significantly reduce that (ideally in addition to hiring more operators, but let's be realistic...)
Either LA is fully broken and needs to be thrown away or you are lying. Leaning towards the latter. I've never not got a person right away ever.
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Very few people call the police non-emergency line because few people even know it and everyone knows 911
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you're too concerned about those "consequences" but have you considered that they get to fire people as well and save money?
did you think of all the taxes they'll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
did you think of all the taxes they’ll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
This is what it comes down to.
Rich people matter.
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It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
Unless the AI fucks up and makes it sound like an emergency.
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They should just spend that money on an ad campaign for the non emergency line
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did you think of all the taxes they’ll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
This is what it comes down to.
Rich people matter.
In our society they are the only ones that matter, unless they start to live in fear
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I'm not going to argue with you. AI blows. There are article out there about companies hiring people back after going to AI. It really is a snake oil product that corporations have gobbled up. It's got it's use cases as a tool, but not as a human replacement, especially in matters of live and death.
You can look up and research some articles of you want, or don't. Clearly your opinion on the matter is not popular, and that could be some hive mind, or it could be because everyone else sees the problems that you don't.
Putting a system in place that can't actually think at all and have it try and comprehend what is or is not an emergency, to me, is a terrible idea, and doomed to fail. Take that as you will, I won't be following up with anything else. You can have the final word if you want, because I just can't be bothered to care.
Block and move on
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You said my comment conflicts with the article. In what way? What does the article say happens?
Read the downvotes and stfu.
Edit: Ohhh. This is your troll account. Blocking this AI spam bot.
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Very few people call the police non-emergency line because few people even know it and everyone knows 911
Seems like a good idea to have a mechanism to divert the non-emergency calls off of the 911 dispatchers, then.
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How long is it going to take to determine that its an emergency? How many are going to mis-identify as a non-emergency. Unless its in the middle of a large emergency where its bound to be overloaded by many callers it should always be a person that classifies this.
Those questions can be asked about humans who are making the decision too. How long does it take for a human to determine that it's an emergency? How many are going to mis-identify as a non-emergency? There's nothing unique about AI here.
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Block and move on
This is for sure me sometimes. I'll work something out over 10 minutes and decide that I don't want to deal with any follow up or that the way I typed it wasn't clear enough and I don't want to fix it.
As much as I would like to clock and move inside sometimes, I also believe that silence is complacency, and when I feel something said is wrong that others will read, I have an obligation to say something. I'm definitely not always right, but in some matters it's more perspective and others it's based on fact. This conversation ran it's course for me.
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You kid but voice recognition doesn't handle accents as well wherein accents is defined as anything other than what you hear on the news.
Last century: whistling tones into the phone to get a free call
This century: faking an accent to get the police to respond
Wait, that sounds like the last century as well...
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So if you are in trouble or held against your will and you say you'll order pizza but sneK a call to 911 for help instead and pretend to order and give your address for delivery hoping an operator catches on.... Doubt the AI will catch on.
