There's literally nothing wrong with the technology.

Pick a lane troll

It's really funny here. There already exists software that does this stuff. It's existed for quite a while. I personally know a software engineer that works at a company that creates this stuff. It's sold to insurance companies. Hertz version must just totally suck.

Do you hold everything to such a standard?

Stop lights are meant to direct traffic. If someone runs a red light, is the technology not working as it should?

The technology here, using computer vision to automatically flag potential damage, needed to be implemented alongside human supervision - an employee should be able to walk by the car, see that the flagged damage doesn't actually exist, and override the algorithm.

The technology itself isn't bad, it's how hertz is using it that is.

I believe the unfortunate miscommunication here is that when @Ulrich@feddit.org said the solution was brilliant, they were referring to the technology as the "solution", and others are referring to the implementation as a whole as the "solution"

Society typically understands "there's nothing wrong with x" to mean it's performing within acceptable boundaries, and not to mean that it has achieved perfection.

The technology isn't there to accurately assess damage. It's there to give Hertz an excuse to charge you extra money. It's working exactly as the ghouls in the C-suite like.

Enterprise has been good.

The current situation is a bubble based on an over hyped extension of the cloud compute boom. Nearly a trillion dollars of capital expenditure over the past 5 years from major tech companies chasing down this white whale and filling up new data centers with Nvidia GPUs. With revenue caping out at maybe 45 billion annually across all of them for “AI” products and services, and that’s before even talking about ongoing operation costs such as power for the data centers, wages for people working on them, or the wages of people working to develop services to run on them.

None of this is making any fucking profit, and every attempt to find new revenue ether increases their costs even more or falls flat on its face the moment it is actually shipped. No one wants to call it out at higher levels because NVIDIA is holding up the whole fucking stock market right now, and them crashing out because everyone stoped buying new GPUs will hurt everyone else’s growth narrative.

I paid a $300 deposit to reserve a moving company in five days.

The associate on the phone told me to read the terms carefully online

I said sure and skimmed it. Then paid the emailed invoice. I shopped around and found a rate 40% cheaper.

So I called the next day. 20 hours later. Spoke to the same associate and she said no refund because it's within 7 days of the appointment.

I wasn't having it. Yes it's in the terms. Don't care. She knew the booking was not refundable and said read the terms instead of fucking telling me that on our phone call.

I called her right the fuck out. We spoke on the phone. I didn't self service online.
I told her I saw the terms and I don't care. I called 20 hours after our previous call and she knew the deposit was not refundable. That's shady as fuck.

I demanded a refund. She pointed to terms.
I said I was going to issue a charge back and blast them online in every platform I could find.

She spoke to the owner and I got my refund.

Virtually any place that accepts a credit card will accept debit cards, too. Actually, most debit cards can be processed as credit cards. The comment you responded to simply highlighted that this trick is much easier to pull with credit card than a debit card, as the creditor hasn't yet been repaid for the credit issued.

Good luck trying to boycott a car rental company, as far as I can tell they are all actually the same company with 5 different "brands". You rent from one but when you show up they send you to another one who has the car. It's crazy.

Use Turo. You can rent basic or fun/interesting cars directly from the owners.

It's the same lane moron. It can be both imperfect and also nothing wrong with it.

Except they are using computer vision, not an LLM

I was pretty clear about what I was referring to. The internet is just full of pedants lurking and waiting for their chance to UM ACKSHUALLY their way into a conversation.

The stop light analogy would require the stop light be doing something wrong not the human element doing something wrong because.

There is no human element to this implantation, it is the technology itself malfunctioning. There was no damage but the system thinks there is damage.

Sometimes there's no competition. Many times there is. And still customers will ignore them.

Look where we all are right now. Was it hard leaving Reddit? Did it cost you anything? And yet millions of people return there every day. Reddit fucked them, they protested for 2 days, and then almost everyone went back to business as usual.

There is no human element to this implantation

Yes, that's exactly what I'm saying. That's the problem.

I get why they'd use something like this to save money and time but, is suspect that correct use would include a human check before charging people.

We need to start pushing for laws on this kind of thing. Automated checks are fine if you, as the company, trust they won't have too many false negatives. If you aren't checking for false positives, though, you should be heavily fined for each false report. $25,000 per false report sounds like a good place to start. Hopefully that would be large enough to not just be the cost of doing business.

just wait till they start denying health insurance with it

I'm sorry ma'am I know you're upset, but the AI said it's not covered. The AI is numbers, and numbers don't lie.

There is no human element to this implantation, it is the technology itself malfunctioning. There was no damage but the system thinks there is damage.

Let's make sure we're building up from the same foundation. My assumptions are:

1. Algorithms will make mistakes.
2. There's an acceptable level of error for all algorithms.
3. If an algorithm is making too many mistakes, that can be mitigated with human supervision and overrides.

Let me know if you disagree with any of these assumptions.

In this case, the lack of human override discussed in assumption 3 is, itself, a human-made decision that I am claiming is an error in implementing this technology. That is the human element. As management, you can either go on a snipe hunt trying to find an algorithm that is perfect, or you can make sure that trained employees can verify and correct the algorithm when needed. Instead hertz management chose option 3 - run an imperfect algorithm with absolutely 0 employee oversight. THAT is where they fucked up. THAT is where the human element screwed a potentially useful technology.

I work with machine learning algorithms. You will not, ever, find a practical machine learning algorithm that gets something right 100% of the time and is never wrong. But we don't say "the technology is malfunctioning" when it gets something wrong, otherwise there's a ton of invisible technology that we all rely on in our day to day lives that is "malfunctioning".