Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster
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It's not solving the problem because it's not being implemented properly. If you take a hammer and smash it into the the medium over and over again instead of hitting the nail, is that the hammer's fault or yours?
It’s your fault
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It’s your fault
Exactly.
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You are spot on here. AI is great for sensitivity (noticing potential issues), but terrible for specivity (giving many false positives).
The issue is how AI is used, not the AI itself. They don't have a human in the checking process. They should use AI scanner to check the car. If it's fine, then you have saved the employee from manually checking, which is a time-consuming process and prone to error.
If the AI spots something, then get an employee to look at the issues highlighted. If it's just a water drop or other false positive, then it should be a one click 'ignore', and the customer goes on their way without charge. If it is genuine, then show the evidence to the customer and discuss charges in person. Company still saves time over a manual check and has much improved accuracy and evidence collection.
They are being greedy by trying to eliminate the employee altogether. This probably doesn't actually save any money, if anything it costs more in dealing with complaints, not to mention the loss of sales due to building a poor image.
AI is great for sensitivity (noticing potential issues), but terrible for specivity (giving many false positives).
AI is not uniqely prone to false positives; in this case, it's being used deliberately to produce them.
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The technology is literally the problem as it’s not working
It works as Hertz intended. And that's the problem.
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It's really funny here. There already exists software that does this stuff. It's existed for quite a while. I personally know a software engineer that works at a company that creates this stuff. It's sold to insurance companies. Hertz version must just totally suck.
It's designed to suck.
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in this case, hertz doesn't rent to who doesn't have a credit card
debit = no rent
debit = no rent
Funny, I rented from Hertz about two weeks ago and there was a big sign at the counter explaining their terms of business for renting with a debit card. And it didn't say "We don't do it."
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debit = no rent
Funny, I rented from Hertz about two weeks ago and there was a big sign at the counter explaining their terms of business for renting with a debit card. And it didn't say "We don't do it."
It's more a case by case situation, not universal. In a place where car thefts are rampant they wouldn't offer that, for example
And the initial deposit is massive
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Rory "expert in all things" Sutherland?
He keeps cropping up in my youtube feed talking about a huge range of topics in his confident posh twat voice.
His background is in marketing... never trust a salesman
Oh, he has some strange views, sure, but he is like that magician that tells everyone how the magic tricks are done, except this is marketing not magic, so both sides don't like him.
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I've had from Hertz is they just told me to fuck off and didn't give me my reserved vehicle.
And here I thought they just didn't like me... WTF kind of business is this lol
Seinfeld even covered this decades ago, so it's nothing new. Somehow the business model works? I don't get it either; Captive audience I guess.
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Seinfeld even covered this decades ago, so it's nothing new. Somehow the business model works? I don't get it either; Captive audience I guess.
Business travel presumably and they don't fuck them over?
