Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster
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just wait till they start denying health insurance with it
I'm sorry ma'am I know you're upset, but the AI said it's not covered. The AI is numbers, and numbers don't lie.
Do they already not do that? They just call it "the computer".
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just wait till they start denying health insurance with it
I'm sorry ma'am I know you're upset, but the AI said it's not covered. The AI is numbers, and numbers don't lie.
United Health is way ahead of you. 1000 use cases, they tout. it's one of the things that lead to the luigi-ing.
UnitedHealth uses faulty AI to deny elderly patients medically necessary coverage, lawsuit claims
Families of former beneficiaries claim UnitedHealth's AI system "aggressively" rejected claims for medically necessary expenses.
(www.cbsnews.com)
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Too many people these days don't use or have access to credit cards for services like this. Many people I know only use bank debit cards, or worse, use the debit preloaded cash cards issued by their employers' payroll service provider.
Credit cards motivate banks to help you, because if you won't pay, and the business doesn't pay, the bank has to take the hit.
Debit cards will work as well if your bank values it's reputation - but not all banks do.
And I would not trust a preloaded card provider to assist. You are neither their business partner nor their customer and that puts your interests at the bottom of a very long list. You have to hope some law is on your side or that your issue is so trivial that resolving it is more cost effective then dealing with you.
Credit cards are also an instrument of christofascist pedophiles who want to ban all pornography and 'pornography' (they consider the existence of queer people to be porn)
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Do they already not do that? They just call it "the computer".
I mean, it'll mostly be accelerating a trend that was already there. Also, the initial scramble to use the legal grey area to cover as much shady shit as possible in a: Well shucks, how were we supposed to know the neural net would make illegal denials? After all, the guys who trained it don't even know exactly why it does what it does kinda way
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Credit cards are also an instrument of christofascist pedophiles who want to ban all pornography and 'pornography' (they consider the existence of queer people to be porn)
Your confusing payment processors with credit cards. They arnt the same things.
Credit cards are an agnostic tool of many systems. It would be like getting pissed at a Toyota truck because of Elon musk owns a company that happens to make a sedan and both sedans and trucks are automobiles.
If your going to be outraged, at least go educate yourself so you don't look like an idiot.
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I paid a $300 deposit to reserve a moving company in five days.
The associate on the phone told me to read the terms carefully online
I said sure and skimmed it. Then paid the emailed invoice. I shopped around and found a rate 40% cheaper.
So I called the next day. 20 hours later. Spoke to the same associate and she said no refund because it's within 7 days of the appointment.
I wasn't having it. Yes it's in the terms. Don't care. She knew the booking was not refundable and said read the terms instead of fucking telling me that on our phone call.
I called her right the fuck out. We spoke on the phone. I didn't self service online.
I told her I saw the terms and I don't care. I called 20 hours after our previous call and she knew the deposit was not refundable. That's shady as fuck.I demanded a refund. She pointed to terms.
I said I was going to issue a charge back and blast them online in every platform I could find.She spoke to the owner and I got my refund.
So your an idiot and made that other people's problem. Learn to read your contracts.
Your word is worthless with an attitude like that.
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Your confusing payment processors with credit cards. They arnt the same things.
Credit cards are an agnostic tool of many systems. It would be like getting pissed at a Toyota truck because of Elon musk owns a company that happens to make a sedan and both sedans and trucks are automobiles.
If your going to be outraged, at least go educate yourself so you don't look like an idiot.
Theoretically. Last time i saw an 'american ecpress' card was like 2013.
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Except they are using computer vision, not an LLM
what do you think is driving the image recognition take that comes from the computer vision hardware?
it's an LLM.
Large Language Models Meet Computer Vision: A Brief Survey
Abstract page for arXiv paper 2311.16673: Large Language Models Meet Computer Vision: A Brief Survey
arXiv.org (arxiv.org)
It's not just words: LLMs in computer vision | Microsoft Community Hub
Discover how LLMS enhanced Azure AI Vision service and unlocked new scenarios, like image generation.
TECHCOMMUNITY.MICROSOFT.COM (techcommunity.microsoft.com)
GitHub - OpenGVLab/VisionLLM: VisionLLM Series
VisionLLM Series. Contribute to OpenGVLab/VisionLLM development by creating an account on GitHub.
GitHub (github.com)
How do Large Language Models (LLMs) Integrate with Computer Vision?
The integration of Large Language Models (LLMs) and Computer Vision is teaching enterprise AI how to both see and speak.
Autonomous AI to Track, Detect, and Prevent (www.chooch.com)
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I think it's generally a brilliant solution but there are a couple of problems here:
- The scanner seems to flag fucking everything and charge for minor damage where a human would probably flag it as wear.
- No one is allowed to correct the scanner:
Perturbed by the apparent mistake, the user tried to speak to employees and managers at the Hertz counter, but none were able to help, and all "pointed fingers at the 'AI scanner.'" They were told to contact customer support — but even that proved futile after representatives claimed they "can’t do anything."
Sounds to me like they're just trying to replace those employees. That's why they won't let them interfere.
The US lacks even the most basic consumer protections it seems.
In Australia, companies still try to give you the run around, but I am extremely confident this wouldn't fly here. Even though I'm not a lawyer.
If you literally can't get a hold of them, they're breaking Australian Consumer Law, that's a slam dunk to charge back the card and dare them to take you to your state's relevant tribunal that hears cases like this. It costs either like $70 to file, you can represent yourself easily, and if you're low-income, it's literally free.
They don't want to waste money on fighting you. If you're confident you're clearly in the right, it's very easy to get a company to back down.
This is a great time to remind everyone to take photos before and after getting a rental car, because otherwise it's your word against them.
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Never rent a car from Hertz, check.
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Enterprise and Alamo is owned by the same family which means they aren’t beholden to public shareholders. Usually this means the company is ran better and not as haphazardly as public ones tend to be.
Well, then I guess that explains a lot.
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Society typically understands "there's nothing wrong with x" to mean it's performing within acceptable boundaries, and not to mean that it has achieved perfection.
It’s doing neither
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Do you hold everything to such a standard?
Stop lights are meant to direct traffic. If someone runs a red light, is the technology not working as it should?
The technology here, using computer vision to automatically flag potential damage, needed to be implemented alongside human supervision - an employee should be able to walk by the car, see that the flagged damage doesn't actually exist, and override the algorithm.
The technology itself isn't bad, it's how hertz is using it that is.
I believe the unfortunate miscommunication here is that when @Ulrich@feddit.org said the solution was brilliant, they were referring to the technology as the "solution", and others are referring to the implementation as a whole as the "solution"
Stop light analogy is completely unequivocal
You’re admitting the technology is in fact flawed if you think it needed to be implemented with supervision. An uno reverse is, every set of traffic lights needs a traffic controller to stop drivers running red lights. Unequivocal, right?
Just stop because you’re wrong, lol
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It's the same lane moron. It can be both imperfect and also nothing wrong with it.
Given that it’s not solving the problem it was implemented to solve, there is something wrong with it. AI is garbage, you can’t change my mind
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The technology isn't there to accurately assess damage. It's there to give Hertz an excuse to charge you extra money. It's working exactly as the ghouls in the C-suite like.
It’s the guise of customer service sure, yeah
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Never rent a car from Hertz, check.
Hertz has also called the cops on their customers for a variety of asinine reasons.
I steer clear of them and Enterprise (Enterprise has been working the whole shaft for ICE).
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Too many people these days don't use or have access to credit cards for services like this. Many people I know only use bank debit cards, or worse, use the debit preloaded cash cards issued by their employers' payroll service provider.
Credit cards motivate banks to help you, because if you won't pay, and the business doesn't pay, the bank has to take the hit.
Debit cards will work as well if your bank values it's reputation - but not all banks do.
And I would not trust a preloaded card provider to assist. You are neither their business partner nor their customer and that puts your interests at the bottom of a very long list. You have to hope some law is on your side or that your issue is so trivial that resolving it is more cost effective then dealing with you.
You CAN dispute debit card charges, but the process is typically done through the vendor of the card, CPI or Fiserv. Contact your bank.
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Stop light analogy is completely unequivocal
You’re admitting the technology is in fact flawed if you think it needed to be implemented with supervision. An uno reverse is, every set of traffic lights needs a traffic controller to stop drivers running red lights. Unequivocal, right?
Just stop because you’re wrong, lol
You’re admitting the technology is in fact flawed if you think it needed to be implemented with supervision.
You're absolutely right. The technology isn't perfect if it needs to be implemented with supervision, but it can be good enough to have a role in everyday society.
Great examples are self checkout lanes, where there's always an employee watching, and speed cameras, which always have an officer reviewing and signing off on tickets.
An uno reverse is, every set of traffic lights needs a traffic controller to stop drivers running red lights.
Traffic lights are meant to direct traffic. Yet you don't expect them to prevent folks from running red lights. Folks don't expect them to, because that's not their role in their implementation - they are meant to be used alongside folks who will enforce traffic laws, and, maybe in fact, traffic controllers. This is arguably an example of an implementation done right.
This technology is meant to flag car damage. If there was a correct implementation, I would be able to say "folks don't expect them to be perfect, because that's not their role in their implementation - they are meant to be used alongside employees trained to verify damage exists, who can correct the algorithm if needed", but the implementation in this case is sadly bad.
At the end of the day, you will never have a "perfect" computer vision algorithm. But you can have many "good enough" ones, depending on how they're implemented.
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It’s doing neither
If you think so, then you should argue that point instead of trying to short-circuit the argument by being pedantic about a logical inconsistency.
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Given that it’s not solving the problem it was implemented to solve, there is something wrong with it. AI is garbage, you can’t change my mind
It's not solving the problem because it's not being implemented properly. If you take a hammer and smash it into the the medium over and over again instead of hitting the nail, is that the hammer's fault or yours?