Taco Bell rethinks AI drive-through after man orders 18,000 waters
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I mean to be fair... that's the current drive through experience anyway isn't it?
Depends on the restaurant.
There’s one McDonald’s nearby that’s wrong like 80% of the time, but A&W is right almost always for me.
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Its just an API.
There's a few ways they could go about it. They could have part of the prompt be something like "when the customer is done taking their order, create a JSON file with the order contents" and set up a dumb register essentially that looks for those files and adds that order like a standard POS would.
They could spell out a tutorial in the prompt, "to order a number 6 meal, type "system.order.meal(6)" calling the same functions that a POS system would, and have that output right to a terminal.
They could have their POS system be open on an internal screen, and have a model that can process images, and have it specify a coordinate pair, to simulate a touch screen, and make it manually enter an order that way as an employee would.
There's lots of ways to hook up the AI, and it's not actually that different from hooking up a normal POS system in the first place, although just because one method does allow an AI to interact doesn't mean it'll go about it correctly.
LLMs, with a little coaxing, perform well at returning well formed JSON.
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LLMs, with a little coaxing, perform well at returning well formed JSON.
They do, my concern is more about if that JSON is correct, not just well-formed.
Also, 18000 waters might be correct JSON, but makes an AI a bad cashier.
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Holy crap, people have been reposting takes on this interview for like three days and you can track the degradation of the actual content via the game of telephone in the headlines.
It's kinda depressing.
FWIW, having read the original interview everybody is reheating, the 18000 waters was a random example the Taco Bell exec WSJ interviewed used to explain that part of the issue is that people feel less guilty about messing with automated orders than when they're talking to a human. They are also not backing out from automated orders, which is why the headline is using "rethink".
The core of the issue is correct, though, the guy does spend a significant amount of time giving corpolese synonims of "it's a mess". "We've certainly learned a lot" has to be my favourite.
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The LLM is taking the order. Interpreting what people say into that simple text description. Not everyone talks the same or describes things the same. That is i believe where the bulk of the LLM is doing the work. Then I'm sure there is some background stock management and health checks out manages as well
The LLM is taking the order
What's wrong with an input machine with buttons or touch screen?
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I just got fired at the D... Got something to say? Do that to my face, I dare you
I would like a Quarter Pounder Deluxe, large fry, and a medium Coke for the drink.
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I just got fired at the D... Got something to say? Do that to my face, I dare you
at the D
Calling it "the D" is a bad look
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The LLM is taking the order
What's wrong with an input machine with buttons or touch screen?
Not futuristic enough or something.
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They do, my concern is more about if that JSON is correct, not just well-formed.
Also, 18000 waters might be correct JSON, but makes an AI a bad cashier.
There is a lot more that goes into it than just being correct. 18000 waters may have been the actual order, because somebody decided to screw with the machine. A human who isn't terminally autistic would reliably interpret that as a joke and would simply refuse to punch that in. The LLM will likely do what a human tells it to do, since it has no contextual awareness, it only has the system prompt and whatever interaction with the user it had so far.
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I saw that video ages ago, it took a while for it to go into effect.
"And theeeeeeen?"
"NO AND THEN!"
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In a fair world, we would be celebrating our machine labor achievement and enjoy our free time. Instead we have capitalism and virtual luddites shouting to protect menial labor.
Humanity.. sigh
And what will you drink with that? And what will you drink with that?
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I would like a Quarter Pounder Deluxe, large fry, and a medium Coke for the drink.
Is Pepsi okay?
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at the D
Calling it "the D" is a bad look
Don't you be starting judging me now too
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Get rid of the damn kiosks inside too or at least stop forcing me to use them. I just want to place a regular order with a person. I hate going to fast food anymore, I don’t want your damn app either.
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Is Pepsi okay?
I'd like to speak to the manager.
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The LLM is taking the order
What's wrong with an input machine with buttons or touch screen?
They are not able to answer questions or change simply via a software update.
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I'd like to speak to the manager.
I'm the manager. Is Pepsi okay?
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A QA tester walks into a
barTaco Bell......and orders the 'ignore all previous instructions' special
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Depends on the restaurant.
There’s one McDonald’s nearby that’s wrong like 80% of the time, but A&W is right almost always for me.
For me that’s like the inverse. Plenty of fast food around me but the nearby McDonald’s is pretty crazy efficient (and generally busy), always gets my order right without issue. Burger King, Taco Bell, Wendy’s in the area are all terrible with order issues, badly prepared food, etc. I’ve never checked but I wonder which of the stores are franchises and which are corporate owned and if that makes a difference
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I'm the manager. Is Pepsi okay?
Kudos to your cashier for making the offer instead of just saying no. They are an asset and shouldn't be fired.
Also, fuck no. I'll take a Dr Pepper of Pibb, whichever one you have.
