Because it costed them money, lol. The suits upstairs gave a quote in the article talking about how they will withdraw AI from all 500 locations they were implemented, and it also talks about how McDonalds did the exact same little dance over a year ago.

The mcdonalds thing was because the model they implemented was misinterpreting people and incorrectly placing orders. Yeah, obviously the thing wasn't working right so they pulled that. Sounds just like early personal assistants on phones and other devices, hell my wife still struggles with those. They clearly needed more time developing and testing it with a diverse range of customers from all over. I don't know if they trained it using recordings from real drive throughs from all over, but they should have.

The 18000 water example probably didn't cost anyone anything. Regardless of if it was intentional or not, it wouldn't have been fulfilled as part of an order. They mention it "crashing the system" - whatever that means in this context is impossible to know. Did it take down all of taco bell? Did it cause the LLM to stop responding on JUST this one site? All of them? Did it eventually time out and start working right? it's impossible to know because the details just aren't there and we have no insight as to the system architecture. I always assume there is a method to rely on traditional ordering where a person listening in while the chatbot talks to the person can take over and fix the problem. It's not like there aren't drive through workers still there.

I don't understand how taco bell survives in my city when I'm surrounded by dozens of real mexican restaurants and food trucks.

It use to be the spot when you had 3AM cravings and only $6 to spend. Now it’s overpriced meat-hose garbage.

Wait people eat at A&W? Is it any good?

There are multiple around me and I feel like I never see anyone in them and I myself have never been in 40+ years.

I have been to most every other fast food place more times than I can remember.

The mcdonalds thing was because the model they implemented was misinterpreting people and incorrectly placing orders. Yeah, obviously the thing wasn't working right so they pulled that. Sounds just like early personal assistants on phones and other devices, hell my wife still struggles with those. They clearly needed more time developing and testing it with a diverse range of customers from all over. I don't know if they trained it using recordings from real drive throughs from all over, but they should have.

The 18000 water example probably didn't cost anyone anything. Regardless of if it was intentional or not, it wouldn't have been fulfilled as part of an order. They mention it "crashing the system" - whatever that means in this context is impossible to know. Did it take down all of taco bell? Did it cause the LLM to stop responding on JUST this one site? All of them? Did it eventually time out and start working right? it's impossible to know because the details just aren't there and we have no insight as to the system architecture. I always assume there is a method to rely on traditional ordering where a person listening in while the chatbot talks to the person can take over and fix the problem. It's not like there aren't drive through workers still there.

Really the only cost here is the impact to consumer attitudes towards taco bell and AI because the video and news of this is circulating. One error is whatever, but public perception doesn't typically involve much critical thinking.

People are still irrationally terrified of all manner of technology even though science backs it up, like vaccines.

I don't understand how taco bell survives in my city when I'm surrounded by dozens of real mexican restaurants and food trucks.

Get rid of the damn kiosks inside too or at least stop forcing me to use them. I just want to place a regular order with a person. I hate going to fast food anymore, I don’t want your damn app either.

Two million successful orders!

Unlike vaccines, AI has no use case and is always a net negative.

Would you believe that it is the favorite “Mexican” restaurant in the country?

It use to be the spot when you had 3AM cravings and only $6 to spend. Now it’s overpriced meat-hose garbage.

Love kiosks. Can usually get hyper specific about order in a way you just can't typically pull off in person.

The mcdonalds thing was because the model they implemented was misinterpreting people and incorrectly placing orders. Yeah, obviously the thing wasn't working right so they pulled that. Sounds just like early personal assistants on phones and other devices, hell my wife still struggles with those. They clearly needed more time developing and testing it with a diverse range of customers from all over. I don't know if they trained it using recordings from real drive throughs from all over, but they should have.

The 18000 water example probably didn't cost anyone anything. Regardless of if it was intentional or not, it wouldn't have been fulfilled as part of an order. They mention it "crashing the system" - whatever that means in this context is impossible to know. Did it take down all of taco bell? Did it cause the LLM to stop responding on JUST this one site? All of them? Did it eventually time out and start working right? it's impossible to know because the details just aren't there and we have no insight as to the system architecture. I always assume there is a method to rely on traditional ordering where a person listening in while the chatbot talks to the person can take over and fix the problem. It's not like there aren't drive through workers still there.

Really the only cost here is the impact to consumer attitudes towards taco bell and AI because the video and news of this is circulating. One error is whatever, but public perception doesn't typically involve much critical thinking.

People are still irrationally terrified of all manner of technology even though science backs it up, like vaccines.

I don't understand how taco bell survives in my city when I'm surrounded by dozens of real mexican restaurants and food trucks.

Taco bell is one the the few fast food joints that still has decent cheap options.

They have a $7 luxe box ( if you use the app you can customize it.) That actually gives a worthwhile amount of food.

And as far as I can tell it's an all the time deal, not some shitty limited time promotion like mcshit offers trying to get people to come bsck to their overpriced garbage. ($6+ just for fucking "large" french fries)

Taco Bell doesn't compete with mexican food, it competes with Jack in the Box and Taco Johns, perhaps anywhere that has a salad bar.

Taco Bell isn't Mexican food. It's shitty American fast food with a Mexican slant.

Edit: Downvote all you want but Taco Bell is to Mexican food like McDonalds is to a burger house. It's low tier fast food.