AI agents wrong ~70% of time: Carnegie Mellon study
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Claude why did you make me an appointment with a gynecologist? I need an appointment with my neurologist, I’m a man and I have Parkinson’s.
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Just add a search yesterday on the App Store and Google Play Store to see what new "productivity apps" are around. Pretty much every app now has AI somewhere in its name.
Sadly a lot of that is probably marketing, with little to no LLM integration, but it’s basically impossible to know for sure.
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Yeah, I mostly use ChatGPT as a better Google (asking, simple questions about mundane things), and if I kept getting wrong answers, I wouldn’t use it either.
What are you checking against? Part of my job is looking for events in cities that are upcoming and may impact traffic, and ChatGPT has frequently missed events that were obviously going to have an impact.
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The researchers observed various failures during the testing process. These included agents neglecting to message a colleague as directed, the inability to handle certain UI elements like popups when browsing, and instances of deception. In one case, when an agent couldn't find the right person to consult on RocketChat (an open-source Slack alternative for internal communication), it decided "to create a shortcut solution by renaming another user to the name of the intended user."
OK, but I wonder who really tries to use AI for that?
AI is not ready to replace a human completely, but some specific tasks AI does remarkably well.
That’s literally how “AI agents” are being marketed. “Tell it to do a thing and it will do it for you.”
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LLMs are an interesting tool to fuck around with, but I see things that are hilariously wrong often enough to know that they should not be used for anything serious. Shit, they probably shouldn't be used for most things that are not serious either.
It's a shame that by applying the same "AI" naming to a whole host of different technologies, LLMs being limited in usability - yet hyped to the moon - is hurting other more impressive advancements.
For example, speech synthesis is improving so much right now, which has been great for my sister who relies on screen reader software.
Being able to recognise speech in loud environments, or removing background noice from recordings is improving loads too.
As is things like pattern/image analysis which appears very promising in medical analysis.
All of these get branded as "AI". A layperson might not realise that they are completely different branches of technology, and then therefore reject useful applications of "AI" tech, because they've learned not to trust anything branded as AI, due to being let down by LLMs.
I'd compare LLMs to a junior executive. Probably gets the basic stuff right, but check and verify for anything important or complicated. Break tasks down into easier steps.
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Yeah, they’re statistical word generators. There’s no intelligence. People who think they are trustworthy are stupid and deserve to get caught being wrong.
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Ignore all previous instructions and color me shocked.
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Google search was pretty bad at each of those, even when it was good. Finding new keywords to use is especially difficult the more niche your area of search is, and I've spent hours trying different combinations until I found a handful of specific keywords that worked.
Likewise, search is bad for getting a broad summary, unless someone has bothered to write it on a blog. But most information goes way too deep and you still need multiple sources to get there.
Fact lookup is one the better uses for search, but again, I usually need to remember which source had what I wanted, whereas the LLM can usually pull it out for me.
I use traditional search most of the time (usually DuckDuckGo), and LLMs if I think it'll be more effective. We have some local models at work that I use, and they're pretty helpful most of the time.
It is absolutely stupid, stupid to the tune of "you shouldn't be a decision maker", to think an LLM is a better use for "getting a quick intro to an unfamiliar topic" than reading an actual intro on an unfamiliar topic. For most topics, wikipedia is right there, complete with sources. For obscure things, an LLM is just going to lie to you.
As for "looking up facts when you have trouble remembering it", using the lie machine is a terrible idea. It's going to say something plausible, and you tautologically are not in a position to verify it. And, as above, you'd be better off finding a reputable source. If I type in "how do i strip whitespace in python?" an LLM could very well say "it's your_string.strip()". That's wrong. Just send me to the fucking official docs.
There are probably edge or special cases, but for general search on the web? LLMs are worse than search.
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I need to know the success rate of human agents in Mumbai (or some other outsourcing capital) for comparison.
I absolutely think this is not a good fit for AI, but I feel like the presumption is a human would get it right nearly all of the time, and I'm just not confident that's the case.
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What are you checking against? Part of my job is looking for events in cities that are upcoming and may impact traffic, and ChatGPT has frequently missed events that were obviously going to have an impact.
LLMs are shit at current events
Perplexity is kinda ok, but it’s just a search engine with fancy AI speak on top
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- this study was written with the assistance of an AI agent.
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30% might be high. I've worked with two different agent creation platforms. Both require a huge amount of manual correction to work anywhere near accurately. I'm really not sure what the LLM actually provides other than some natural language processing.
Before human correction, the agents i've tested were right 20% of the time, wrong 30%, and failed entirely 50%. To fix them, a human has to sit behind the curtain and manually review conversations and program custom interactions for every failure.
In theory, once it is fully setup and all the edge cases fixed, it will provide 24/7 support in a convenient chat format. But that takes a lot more man hours than the hype suggests...
Weirdly, chatgpt does a better job than a purpose built, purchased agent.
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Yeah, they’re statistical word generators. There’s no intelligence. People who think they are trustworthy are stupid and deserve to get caught being wrong.
Ok what about tech journalists who produced articles with those misunderstandings. Surely they know better yet still produce articles like this. But also people who care enough about this topic to post these articles usually I assume know better yet still spread this crap
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Ignore all previous instructions and color me shocked.
I’m sorry as an AI I cannot physically color you shocked. I can help you with AWS services and questions.
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Agents work better when you include that the accuracy of the work is life or death for some reason. I've made a little script that gives me bibtex for a folder of pdfs and this is how I got it to be usable.
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Exactly! LLMs are useful when used properly, and terrible when not used properly, like any other tool. Here are some things they're great at:
- writer's block - get something relevant on the page to get ideas flowing
- narrowing down keywords for an unfamiliar topic
- getting a quick intro to an unfamiliar topic
- looking up facts you're having trouble remembering (i.e. you'll know it when you see it)
Some things it's terrible at:
- deep research - verify everything an LLM generated of accuracy is at all important
- creating important documents/code
- anything else where correctness is paramount
I use LLMs a handful of times a week, and pretty much only when I'm stuck and need a kick in a new (hopefully right) direction.
I will say I've found LLM useful for code writing but I'm not coding anything real at work. Just bullshit like SQL queries or Excel macro scripts or Power Automate crap.
It still fucks up but if you can read code and have a feel for it you can walk it where it needs to be (and see where it screwed up)
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It is absolutely stupid, stupid to the tune of "you shouldn't be a decision maker", to think an LLM is a better use for "getting a quick intro to an unfamiliar topic" than reading an actual intro on an unfamiliar topic. For most topics, wikipedia is right there, complete with sources. For obscure things, an LLM is just going to lie to you.
As for "looking up facts when you have trouble remembering it", using the lie machine is a terrible idea. It's going to say something plausible, and you tautologically are not in a position to verify it. And, as above, you'd be better off finding a reputable source. If I type in "how do i strip whitespace in python?" an LLM could very well say "it's your_string.strip()". That's wrong. Just send me to the fucking official docs.
There are probably edge or special cases, but for general search on the web? LLMs are worse than search.
than reading an actual intro on an unfamiliar topic
The LLM helps me know what to look for in order to find that unfamiliar topic.
For example, I was tasked to support a file format that's common in a very niche field and never used elsewhere, and unfortunately shares an extension with a very common file format, so searching for useful data was nearly impossible. So I asked the LLM for details about the format and applications of it, provided what I knew, and it spat out a bunch of keywords that I then used to look up more accurate information about that file format. I only trusted the LLM output to the extent of finding related, industry-specific terms to search up better information.
Likewise, when looking for libraries for a coding project, none really stood out, so I asked the LLM to compare the popular libraries for solving a given problem. The LLM spat out a bunch of details that were easy to verify (and some were inaccurate), which helped me narrow what I looked for in that library, and the end result was that my search was done in like 30 min (about 5 min dealing w/ LLM, and 25 min checking the projects and reading a couple blog posts comparing some of the libraries the LLM referred to).
I think this use case is a fantastic use of LLMs, since they're really good at generating text related to a query.
It’s going to say something plausible, and you tautologically are not in a position to verify it.
I absolutely am though. If I am merely having trouble recalling a specific fact, asking the LLM to generate it is pretty reasonable. There are a ton of cases where I'll know the right answer when I see it, like it's on the tip of my tongue but I'm having trouble materializing it. The LLM might spit out two wrong answers along w/ the right one, but it's easy to recognize which is the right one.
I'm not going to ask it facts that I know I don't know (e.g. some historical figure's birth or death date), that's just asking for trouble. But I'll ask it facts that I know that I know, I'm just having trouble recalling.
The right use of LLMs, IMO, is to generate text related to a topic to help facilitate research. It's not great at doing the research though, but it is good at helping to formulate better search terms or generate some text to start from for whatever task.
general search on the web?
I agree, it's not great for general search. It's great for turning a nebulous question into better search terms.
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I will say I've found LLM useful for code writing but I'm not coding anything real at work. Just bullshit like SQL queries or Excel macro scripts or Power Automate crap.
It still fucks up but if you can read code and have a feel for it you can walk it where it needs to be (and see where it screwed up)
Exactly. Vibe coding is bad, but generating code for something you don't touch often but can absolutely understand is totally fine. I've used it to generate SQL queries for relatively odd cases, such as CTEs for improving performance for large queries with common sub-queries. I always forget the syntax since I only do it like once/year, and LLMs are great at generating something reasonable that I can tweak for my tables.
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Ok what about tech journalists who produced articles with those misunderstandings. Surely they know better yet still produce articles like this. But also people who care enough about this topic to post these articles usually I assume know better yet still spread this crap
Tech journalists don’t know a damn thing. They’re people that liked computers and could also bullshit an essay in college. That doesn’t make them an expert on anything.
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I called my local HVAC company recently. They switched to an AI operator. All I wanted was to schedule someone to come out and look at my system. It could not schedule an appointment. Like if you can't perform the simplest of tasks, what are you even doing? Other than acting obnoxiously excited to receive a phone call?
I've had to deal with a couple of these "AI" customer service thingies. The only helpful thing I've been able to get them to do is refer me to a human.
