I switched to Rust Desk after I got repeatedly flagged for commercial use of Team Viewer and access disabled. I was doing nothing of the sort, but it happened after I accessed my personal computer on my personal phone while at work. They must have IP address checks that are extremely aggressive.

I followed their process to "verify" I was non-commercial, which was invasive and insulting, and then was flagged again.

Rust Desk works great, no problems, never using Team Viewer again.

Yeah, that's got my attention too. Definitely going to try them out now since I need an alternative for remote support for family.

If you're using a remote access product that is as water right as a fishing net, and have years of history of them fucking around with security (account takeover controversy in 2016, didn't have default 2fa until 2018), you're kinda in the neighborhood of getting what you deserve. This is like being on Facebook and complaining that fuckerberg is spying on you and using your data to feed their AI.

If this was still the mid teens, I'd give people a pass. But TeamViewer has been a trash product for longer than my kid has been alive, and anyone still using it should have done their due diligence on the software they chose (negligence doesn't mean they deserve it, but it's hard to feel sympathy when they chose to not do the research on a service that has direct access to your systems), or already accepted the risks of using it (so they absolutely deserve it)

I have been flagged three times by teamviewer. Appealing requires writing an email and waiting weeks. This last time my use was consistent and only ever connected to my home computer due about 10 minutes tops.

They just don't want free users who don't upgrade to a monthly subscription but will never say that.

negligence doesn't mean they deserve it

This is why I asked in the first place; negligence == they deserve it seems to be the basis of everyone who has replied to me lol.

It's also weird to me because everyone is citing awful data protection (numerous data breaches, and even your link to easily compromised credentials) as the reason end users deserves their Licenses being revoked.

I'd agree if this post was about Teamviewer being breached once again. In that case, yes the end users who have stuck with them throughout numerous data breaches have very little room to complain when it happens again. But this is a Licensing change. It has nothing to do with their shitty data protection practices.

Further, these are perpetual licenses. It's very likely that many of them were purchased years ago when Teamviewer was a lot more popular. To say that people deserve their perpetual licenses getting revoked because a company enshittified over time is silly buddy.

I switched from nomachine to RustDesk, and I couldn’t be happier. It’s very lightweight, very fast, and has all the features I need. And it’s great that it’s cross platform.

It's not really about the data breaches themselves but rather the way the company responded to them. The fact they tried to cover it up and gaslight their customers about it shows how terrible they are, and remote access is a highly sensitive thing that should be treated the same as handing the keys to your house over to someone. Anyone that isn't deeply investigating the company or individual making a remote access product prior to using it does deserve what they get in the same way someone handing the keys to their house to a complete stranger they know nothing about would deserve whatever happened to them.

At the end of the day Teamviewer has a history of screwing over their customers for their own profit and in that regard this move is very much on brand for them and entirely predictable. Nobody that has looked into the company's history should be surprised that they've done this at all.

Do you (or anyone else) have suggestion for software than can control an android phone from pc?

Rust desk also does it. But Google makes you jump through a bunch of hoops to get it working because of scams.

First heard about this a few hears ago- apparently it's got Wayland support now, including for tiling WMs like sway? Thats super impressive, I'm gonna see if I can get it set up and running real quick because I just gave up on remote access on Sway when I last tried to check out the options.

Anyone that isn't deeply investigating the company or individual making a remote access product prior to using it does deserve what they get in the same way someone handing the keys to their house to a complete stranger they know nothing about would deserve whatever happened to the

I've already agreed with this opinion:

I'd agree if this post was about Teamviewer being breached once again. In that case, yes the end users who have stuck with them throughout numerous data breaches have very little room to complain when it happens again.

But it feels like you may have missed my actual point. Again, this post is about a change to perpetual licensing. People that purchased their license back when TeamViewer was a proprietary alternative to VNC, long before it became obvious that TeamViewer wasn't a great company, (think 2008), don't suddenly deserve licensing changes. Hard stop. These are the users that are affected the most by this change because they've held their perpetual licenses the longest. In addition, TeamViewer stopped selling perpetual licenses years ago, so the bulk of users with one today are likely to be older users. Why do they suddenly deserve this?

And you missed my actual point. It doesn't matter when they purchased the license because the fact they're still using it means they deserve it. Nobody should be using Teamviewer today because they're a terrible company, and if you aren't then this license change doesn't impact you at all.

It doesn't matter when they purchased the license because the fact they're still using it means they deserve it

Sure it does. I have a Jetbrains perpetual license that I use daily. If they suddenly started enshittifying, and then decided to revoke my fallback licenses in 10 years, they'd be up for a number of lawsuits because that's illegal.

End users don't deserve to have their licenses revoked because a company went to shit over time. They're in no control of that. And I made 0 arguments about people using Teamviewer today because that was never part of my point.

If they're not using it, why does it matter what happens to the license? There's a "it's the principle of the thing" argument sure, but practically speaking this is irrelevant. Shitty company does shitty thing that should have no practical impact on anyone because nobody should be using their product. What exactly would change for people not using TeamViewer if they hadn't revoked those licences? The argument is that anyone still using TeamViewer deserves this, and anyone who isn't isn't actually impacted by this change so it's irrelevant.

I switched when team viewer had me sign up for fixing my aunts laptop. After that wasn’t working properly I found rustdesk and threw teamviewer straight from both systems.

The argument is that anyone still using TeamViewer deserves this, and anyone who isn't isn't actually impacted bym this change so it's irrelevant.

That's your argument, and I disagree with it. I've already shared why.

and anyone who isn't isn't actually impacted by this change so it's irrelevant.

This is also wrong. Having the license revoked means the people who had one can't use it at all whether they were using it or not. Let's set aside that you shouldn't advocate or endorse a company selling a product, shitting the bed, then revoking the product from those that already paid for it.

You'd be surprised, but there's tons of small companies and organizations that rely solely on viewing software, some ancient version of Windows Server, and a remote toaster for administration still to this day. Those people are directly impacted by this.

I don't think they deserve a license revocation because I don't think any company should be able to take back a product that a user has purchased for no cited reason. Which is the case here.

You might have a point if those people had no choice, but there are several good or at least better alternatives to TeamViewer and at least one of them is free. Nobody has any excuse for being negatively impacted by this change. Hopefully this is a wakeup call to those people that have been either too lazy or too incompetent to replace TeamViewer to finally do so. TeamViewer is a shit company making a shit product that has just made yet another shit anti-consumer decision (and potentially illegal but I'm sure there's some sneaky license clause they claim makes this legal).

Yeah even Windows has Quick Assist built in.

Anyone know how I can get remote access with my monitors off while using Wayland ? Everytime I log in if I have my monitors off I just get a black screen. I bought one of those dummy HDMI plugs no dice. Works fine with x11 but I don't want to have to relog every time I get to my computer.

Teamviewer is such a scummy company.

• If you sign up for a TeamViewer license, you have 7 days to cancel and get a refund. This does not apply to renewals.
• Licenses are only available in annual installments.
• TeamViewer's license recommendation tool may suggest a license that is greater than your actual need. In my case, the cheaper license that best fit my business use case (one session at a time) was not presented during onboarding.
• TeamViewer does not offer mid-term downgrades, but does allow mid-term upgrades.
• You will get a renewal notice 30 days before renewal. TeamViewer requires written notice of cancellation 28 or more days before renewal.
• TeamViewer does not offer the option for mid-term cancellations and will not grant a prorated refund for the remainder of your unused license time. When you cancel, you are only cancelling the next renewal.

We got totally boned when our renewal notice went out just before a three day weekend. PayPal and our bank sided with TeamViewer. Apparently, someone tried to sue over this shady practice in California and the court also sided with TeamViewer.
Probably would have dodged this bullet if I had thought to scroll through the TeamViewer subreddit, I went with them because I had positive experiences using the free version for personal use.

Been using RustDesk for years with great success. I especially appreciate the responsible disclosure banners on the main site and GitHub warning users that they might be on the phone with a scam artist.

IMO, all the proprietary remote access software (Teamviewer, Ultraviewer, Anydesk, Etc) companies are profiting from and therefore complicit in the use of their software to scam people.