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'We're done with Teams': German state hits uninstall on Microsoft

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    piece_maker@feddit.ukP
    Where I work we take both non and emergency calls, and have a separate number for each. The phone system we use will make sure the emergency calls come through first, so it's not uncommon to have zero emergency calls queueing while the non-emergency queue sits at 10-20 minutes (just like any other call centre, we have the boards up on the wall showing the stats). It seems like this AI thing is trying to solve the problem of people calling the emergency number for a call that doesn't need an emergency response, which is super common. Either people don't know about the non-emergency line, or they think the non-emergency line is for other people and calling the emergency line will get their issue sorted faster. The first kind are usually very apologetic when you ask them to call the non-emergency, the second kind will argue with you and we're instructed to just hang up on them after repeating the instruction to keep the emergency queue free. The thing is, anyone with half a brain can identify a non-emergency call within max 2 minutes. It's probably the easiest part of the whole job. But it definitely requires a human, because people will call up shouting and screaming like they're mid-way through getting stabbed, when really they're just a grumpy old fuck who's neighbours are playing rap music. And on the flip side, plenty of people are able to make a full-on emergency call in an almost spookily calm tone, and even more so if they're not directly involved (Common example is a teacher or social worker calling something in a child's disclosed to them about their parents). So being able to read between the lines in a way humans are very good at, but robots are not, is obviously super important.
  • AJWIN — A Revolução do Entretenimento Online em Suas Mãos

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    Niemand hat geantwortet
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    D
    These are the 700 Actually Indians
  • signal blogpost on windows recall

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    P
    I wouldn't trust windows to follow their don't screenshot API, whether out of ignorance or malice.
  • Tiny LEDs May Power Future AI Inteconnects

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    Niemand hat geantwortet
  • A Presence-sensing Drive For Securely Storing Secrets

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    D
    Isn't that arguably the nature of encryption, though? If you lose the key, you're SOL by design.
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    entropicdrift@lemmy.sdf.orgE
    Nextdoor is an absolute black hole social media site, it absorbs the worst of humanity so we don't have to see them anywhere else.
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    P
    Outlook.... Ok Pretty solid Bahaha hahahahaha Sorry. Outlook is a lot of things. "Gooey crap" would be one way to describe it, but "solid"? Yeah, no. Gmail is (well, was) pretty solid. There are a lot of other webmail providers out there, including self hosted options and most are pretty solid, yeah. Outlook, though? It's a shit show, it's annoying. Do you love me? Please love me, please give feedback, please give feedback again, please look at this, hey am I the best? Am I.. STFU YOU PIECE OF CRAP! Can you PLEASE just let me do my email without being an attention whore every hour? Even down to the basics. Back button? "What is that? Never heard of it, can't go back to the message I just was on because I'm Microsoft software and so half baked." Having two tabs open? "Oh noes, now I get scawed, now I don't know how to manage sessions anymore, better just sign you out everywhere." What is it with Microsoft and not being able to do something basic as sessions normal? I'm not even asking for good, definitely not "awesome", just normal, and that is already too much to ask. Try running it in Firefox! I'm sure it's totally not on purpose, just "oopsie woopsie poopsie" accidentally bwoken. Maybe it's working again today, who knows, tomorrow it'll be broken again. I run everything on Firefox except the Microsoft sites, they have to be in chrome because fuck you, that's why. Seriously, I can't take any Microsoft software seriously at this point, and all of it is on its way out in our company, I'm making sure of that