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Still booting after all these years: The people stuck using ancient Windows computers

Technology
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    piece_maker@feddit.ukP
    Where I work we take both non and emergency calls, and have a separate number for each. The phone system we use will make sure the emergency calls come through first, so it's not uncommon to have zero emergency calls queueing while the non-emergency queue sits at 10-20 minutes (just like any other call centre, we have the boards up on the wall showing the stats). It seems like this AI thing is trying to solve the problem of people calling the emergency number for a call that doesn't need an emergency response, which is super common. Either people don't know about the non-emergency line, or they think the non-emergency line is for other people and calling the emergency line will get their issue sorted faster. The first kind are usually very apologetic when you ask them to call the non-emergency, the second kind will argue with you and we're instructed to just hang up on them after repeating the instruction to keep the emergency queue free. The thing is, anyone with half a brain can identify a non-emergency call within max 2 minutes. It's probably the easiest part of the whole job. But it definitely requires a human, because people will call up shouting and screaming like they're mid-way through getting stabbed, when really they're just a grumpy old fuck who's neighbours are playing rap music. And on the flip side, plenty of people are able to make a full-on emergency call in an almost spookily calm tone, and even more so if they're not directly involved (Common example is a teacher or social worker calling something in a child's disclosed to them about their parents). So being able to read between the lines in a way humans are very good at, but robots are not, is obviously super important.
  • Is Google about to destroy the web?

    Technology technology
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    C
    I'm not butthurt. Just trying to help you.
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    A
    It's one of those things where periodically someone gets sanctioned and a few others get scared and stop doing it (or tone it down) for a while. I guess SHEIN are either overdoing it or they crossed the popularity threshold where companies become more scrutinized
  • Looking elsewhere

    Technology technology
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    J
    That's a valid point! I've been searching for places to hangout for a while, sometimes called "campfires". Found a cool Discord with generous front-end folks (that's a broad spectrum!), on frontend.horse.
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    L
    Okay, I'd be interested to hear what you think is wrong with this, because I'm pretty sure it's more or less correct. Some sources for you to help you understand these concepts a bit better: What DLSS is and how it works as a starter: https://en.wikipedia.org/wiki/Deep_Learning_Super_Sampling Issues with modern "optimization", including DLSS: https://www.youtube.com/watch?v=lJu_DgCHfx4 TAA comparisons (yes, biased, but accurate): https://old.reddit.com/r/FuckTAA/comments/1e7ozv0/rfucktaa_resource/
  • The AI-powered collapse of the American tech workfoce

    Technology technology
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    roofuskit@lemmy.worldR
    The biggest tech companies are still trimming from pandemic over hiring. Smaller companies are still snatching workers up. And you also have companies trimming payroll for the coming Trump recession. Neither have anything to do with AI.
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    V
    Ah yeah, that doesn't look like my cup of tea.
  • Short summary of feature phone market in 2025

    Technology technology
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